Mercury Insurance Gives Update on Primary Mission: Helping Policyholders Affected by the Southern California Wildfires

LOS ANGELES, Jan. 17, 2025 /PRNewswire/ -- Mercury Insurance is providing comprehensive support to its customers impacted by the ongoing Los Angeles area wildfires. The company is prioritizing the timely handling of claims, providing immediate financial support, and helping insureds through the claims process.

• Immediate Payments: The company has already begun disbursing additional living expenses and claims payment advances to those affected by the fires.
• 24/7 Access to Claims Filing: Customers can easily file a claim through the online portal anytime, day or night. For those needing additional support, the claims hotline is available 24/7 at 800-503-3724.
• Personalized Agent Support: Customers who work with a Mercury agent can contact them for one-on-one assistance throughout the claims process.
• Claims Guide & Checklist: Mercury has provided a detailed step-by-step guide to walk customers through the entire claims process. They also have a helpful checklist for customers working to document the contents of their home.
• In-Person Assistance
  • Mercury Insurance Mobile Claims Assistance Center Pop-up: Mercury Insurance will have claims professionals on site at The Shops at Santa Anita, 400 S. Baldwin Ave., Arcadia, to help customers file claims and answer questions. Check the Mercury Insurance website and social media accounts for updates and availability.
  • California Department of Insurance Workshops: The Commissioner's Office will also host multiple insurance workshops in both Santa Monica and Pasadena, and Mercury will have staff in attendance. The workshops give affected insureds an opportunity to talk with Mercury claims professionals and staff from the CDI.
    • Santa Monica College
      Performing Arts Center East Wing
      1310 11^th Street
      Santa Monica, CA 90401
      Saturday, January 18^th, 2025: 10am to 5pm
      Sunday, January 19^th, 2025: 10am to 1pm
    • Pasadena City College
      1570 East Colorado Blvd.
      Pasadena, CA. 91106
      Saturday, January 25^th, 2025: 10am to 5pm
      Sunday, January 26^th, 2025: 10am to 1pm
  • Disaster Recovery Centers: The county is also hosting these DRCs, where fire survivors can get assistance with paperwork and get questions answered about relief from FEMA and LA County. Centers are open from 9am to 8pm.
    • Palisades Fire
      UCLA Research Park West
      10850 West Pico
      Los Angeles, CA. 90064
    • Eaton Fire
      Pasadena City College
      Community Education Center
      3035 East Foothill Blvd.
      Pasadena, CA. 91107

Follow Mercury Insurance on social media for updates on the California wildfires.