WorldCom(SM) Chooses FORTEL's SightLine(TM) Solutions
Answers the Call for Service Level Assurance
FREMONT, Calif., Aug. 10 /PRNewswire/ -- FORTEL Inc. (Nasdaq: FRTL - news) announced today that WorldCom(SM) (Nasdaq: WCOM - news) has
selected FORTEL's SightLine(TM) software as a strategic platform to assure the service levels of key internal and external applications and networks. WorldCom is
deploying SightLine technology to ensure contractual response time commitments for outsourced call centers. SightLine is also being utilized to assure service levels
as applications are added to WorldCom's multi-terabit international backbone. Over the course of the relationship WorldCom has purchased in excess of $1 million
in software licenses.
FORTEL is working with WorldCom to assure service levels for several critical, high revenue customer call center applications. For example, WorldCom uses
SightLine technology to help consistently deliver on demanding call routing service levels (which are distributed across WorldCom's network infrastructure) for a
global financial services firm.
SightLine assures WorldCom call center service levels by proactively tracking the critical paths of calls through a network of hundreds of servers and a variety of
telecommunications call center equipment. It monitors call center systems in real-time and correlates status with network activity to identify problems before they
impact WorldCom's customers.
WorldCom is also using SightLine technology to assure service levels for performance management equipment associated with their Next Generation Switched
Network (NGSN), a multi-terabit telecommunications backbone designed to exploit the capabilities of the Internet 2 architecture.
``We are delighted to be working with WorldCom, a customer that understands the importance of optimal service levels for customer satisfaction,'' said FORTEL
President and CEO Asa W. Lanum. ``In today's competitive environment, our ability to empower businesses with integrated, real-time service level assurance --
across key computer, networking, database, transaction, and application platforms -- offers a competitive advantage. These projects with WorldCom have helped
us build on the long-term relationship via the addition of the latest SightLine offerings. At the same time their input has been critical to the continued evolution of the
technology.''
Nina Lytton, president of Boston, Mass. analyst firm Open Systems Advisors, said: ``WorldCom's applications of FORTEL's SightLine technology show real-world
versatility by assuring service levels both in the call center as well as for applications connected across WorldCom's ultra-high bandwidth backbone.''
About SightLine Software
Success in the eBusiness era demands that customers receive secure, fast and efficient service levels from eBusiness infrastructures. Yet the very nature of eBusiness
applications presents a number of challenges. They span the enterprise, and run on a variety of platforms and network domains that are constantly changing. Legacy
network and system management products offer platform-specific point solutions that in general are event driven (problems are reported after the fact, when
customers have already experienced poor service). Additionally, these point products cannot show the cause and effect relationships between components that can
impact overall service levels.
FORTEL's SightLine was developed to deal with the complexities inherent in assuring smooth and trouble-free eBusiness operations across heterogeneous
multi-tiered applications. Through powerful, end-to-end, analysis and correlation capabilities SightLine identifies information flows and critical paths, helping
managers predict and address trouble spots before problems turn into crises.
About FORTEL Inc.
FORTEL provides the first real-time performance management solution that assures the end-to-end service-level goals of eBusiness. FORTEL's SightLine suite is
based on analysis and correlation software that has been applied and tuned for more than 10 years in the systems management performance arena by customers in
finance and banking, defense management, manufacturing, retail services and government. FORTEL counts among its customers many of the world's largest and
most well known organizations and enterprises. The Company is headquartered in Fremont, Calif., and can be contacted at 510-440-9600 or by visiting its web site
at www.FORTEL.com.
NOTE: FORTEL and SightLine are trademarks of FORTEL Inc.
This press release may contain projections and other forward-looking statements regarding future events or the future financial performance. Such statements are
only predictions and actual events or results may differ materially. Refer to the documents FORTEL Inc. files from time to time with the Securities and Exchange
Commission. These documents contain and identify important factors that could cause the actual results to differ materially from those contained in the projections or
forward-looking statements in this press release.
SOURCE: FORTEL, Inc.
Answers the Call for Service Level Assurance
FREMONT, Calif., Aug. 10 /PRNewswire/ -- FORTEL Inc. (Nasdaq: FRTL - news) announced today that WorldCom(SM) (Nasdaq: WCOM - news) has
selected FORTEL's SightLine(TM) software as a strategic platform to assure the service levels of key internal and external applications and networks. WorldCom is
deploying SightLine technology to ensure contractual response time commitments for outsourced call centers. SightLine is also being utilized to assure service levels
as applications are added to WorldCom's multi-terabit international backbone. Over the course of the relationship WorldCom has purchased in excess of $1 million
in software licenses.
FORTEL is working with WorldCom to assure service levels for several critical, high revenue customer call center applications. For example, WorldCom uses
SightLine technology to help consistently deliver on demanding call routing service levels (which are distributed across WorldCom's network infrastructure) for a
global financial services firm.
SightLine assures WorldCom call center service levels by proactively tracking the critical paths of calls through a network of hundreds of servers and a variety of
telecommunications call center equipment. It monitors call center systems in real-time and correlates status with network activity to identify problems before they
impact WorldCom's customers.
WorldCom is also using SightLine technology to assure service levels for performance management equipment associated with their Next Generation Switched
Network (NGSN), a multi-terabit telecommunications backbone designed to exploit the capabilities of the Internet 2 architecture.
``We are delighted to be working with WorldCom, a customer that understands the importance of optimal service levels for customer satisfaction,'' said FORTEL
President and CEO Asa W. Lanum. ``In today's competitive environment, our ability to empower businesses with integrated, real-time service level assurance --
across key computer, networking, database, transaction, and application platforms -- offers a competitive advantage. These projects with WorldCom have helped
us build on the long-term relationship via the addition of the latest SightLine offerings. At the same time their input has been critical to the continued evolution of the
technology.''
Nina Lytton, president of Boston, Mass. analyst firm Open Systems Advisors, said: ``WorldCom's applications of FORTEL's SightLine technology show real-world
versatility by assuring service levels both in the call center as well as for applications connected across WorldCom's ultra-high bandwidth backbone.''
About SightLine Software
Success in the eBusiness era demands that customers receive secure, fast and efficient service levels from eBusiness infrastructures. Yet the very nature of eBusiness
applications presents a number of challenges. They span the enterprise, and run on a variety of platforms and network domains that are constantly changing. Legacy
network and system management products offer platform-specific point solutions that in general are event driven (problems are reported after the fact, when
customers have already experienced poor service). Additionally, these point products cannot show the cause and effect relationships between components that can
impact overall service levels.
FORTEL's SightLine was developed to deal with the complexities inherent in assuring smooth and trouble-free eBusiness operations across heterogeneous
multi-tiered applications. Through powerful, end-to-end, analysis and correlation capabilities SightLine identifies information flows and critical paths, helping
managers predict and address trouble spots before problems turn into crises.
About FORTEL Inc.
FORTEL provides the first real-time performance management solution that assures the end-to-end service-level goals of eBusiness. FORTEL's SightLine suite is
based on analysis and correlation software that has been applied and tuned for more than 10 years in the systems management performance arena by customers in
finance and banking, defense management, manufacturing, retail services and government. FORTEL counts among its customers many of the world's largest and
most well known organizations and enterprises. The Company is headquartered in Fremont, Calif., and can be contacted at 510-440-9600 or by visiting its web site
at www.FORTEL.com.
NOTE: FORTEL and SightLine are trademarks of FORTEL Inc.
This press release may contain projections and other forward-looking statements regarding future events or the future financial performance. Such statements are
only predictions and actual events or results may differ materially. Refer to the documents FORTEL Inc. files from time to time with the Securities and Exchange
Commission. These documents contain and identify important factors that could cause the actual results to differ materially from those contained in the projections or
forward-looking statements in this press release.
SOURCE: FORTEL, Inc.
