Press Release Source: Nettel Holdings, Inc.
Nettel Holdings Completes Installation of New Customer Service and Technical Support Call Centers in the U.S. and Vietnam.
Monday January 12, 2:30 am ET
PORTLAND, Ore., Jan. 11, 2003 (PRIMEZONE) -- Nettel Holdings Inc. (OTC BB:NTTL.OB - News), Berlin and Frankfurt Stock Exchanges (NT7, WKN
727487) today announced the completion of its new customer service and technical support call centers in the U.S. and Vietnam.
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The new call centers were designed with assistance and input from clients of VoipXchange.net, Nettel Telecom International, and Nettel Trading.
The initial two months of setting up the call centers were used to equip them with the latest computers and telecommunications equipment. The third and fourth months were spent training management and staff on operation of the new equipment and call center techniques and procedures. Our carefully selected staff of 31 call center members was screened from over 400 applicants.
Since June 2003, subsidiaries of Nettel Holdings have received orders of over $164 million for VoipXchange.net wholesale minutes to domestic and international carriers, over $38 million worth of orders for prepaid calling cards from Nettel Telecom International clients and over $127 million worth of orders from Nettel Trading clients.
However, due to lack of quality customer service and technical support, management decided in August 2003 to temporarily postpone processing the majority of those orders until the customer service and technical support issues were resolved.
With the completion of the new call centers, VoipXchange.net, Nettel Telecom International, and Nettel Trading staff have started processing back orders as well accepting new orders.
Here are some of the highlights of the new call centers:
-- Staff of 31 fulltime well-trained customer service and technical
support personnel.
-- Customer service and technical support personnel are available 24
hours a day 7 days a week to provide customer service for
VoipXchange.net, Nettel Telecom International, and Nettel Trading.
-- In addition to handling customer service and technical support,
the staff is also trained to accept and process orders for
VoipXchange.net wholesale minutes orders, Nettel Telecom
International wholesale prepaid calling card orders, and Nettel
Trading`s vast variety of orders ranging from metals and
commodities, to computer electronics.
-- The new call centers are well equipped with the latest computers,
telecommunication equipment, furniture and fixtures to support a
staff of over 200 customer and technical support personnel in the
future.
-- Due to the size of our customer base, reaching over 100
countries, our call centers can now provide help and accept
orders from customers in eight different languages; Chinese,
English, German, French, Japanese, Spanish, Russian and
Vietnamese.
More information about Nettel Holdings` new call center is available on Nettel Holdings website at www.nettelholdings.com
na, ist das nix?
mal schaun was heut passiert...
Gruß an alle
Jovi