News from Whitefence (Not rated) 4-Oct-07 06:59 am Internet Capital owns 35% of Whitefence:
Press Releases
WhiteFence to Power Move Centers for Three Midwest Energy Providers
Online Move Centers to Help Reduce Costs, Improve Customer Experience
HOUSTON--(BUSINESS WIRE)--WhiteFence, the nation's leading online comparison-shopping marketplace for residential home services, announced today it has partnered with three of the largest electricity and natural gas providers in the Midwest. WhiteFence will develop and power online move centers for each provider assisting each to cut costs, boost revenues and improve user experience online.
WhiteFence-powered online move centers help partner companies reduce customer service and call center costs by migrating calls to Web applications which provide consumers easy, 24-hour access to their utilities and account information. Beginning this month, WhiteFence will develop and power move centers for:
Indianapolis Power & Light (IPL) provides retail electric service to approximately 470,000 residential, commercial and industrial customers in Indianapolis, Indiana and other central Indiana communities.
Citizens Gas provides natural gas services to more than 266,000 customers in the Indianapolis area.
DTE Energy Co. (DTE) is one of the nation’s largest diversified energy companies, serving over 3.5 million customers through operating subsidiaries, including Detroit Edison and Michigan Consolidated Gas Co.
“WhiteFence-powered move centers have decreased call volume and costs by nearly 25 percent for some of our long standing energy partners, and we’re excited to deliver similar results for IPL, Citizens Gas and DTE,” said Eric Danziger, CEO of WhiteFence. “Through these three new partnerships, WhiteFence is well positioned to introduce our advanced move center capabilities to more than four million customers throughout Indiana and Michigan.”
“Our new move center is another excellent addition to IPL’s website that will help us achieve our goal of providing continuous improvements through enhanced customer service options to better meet the changing needs and expectations of our customers,” said Sue Weaver, IPL vice president of customer Service. “With the help of WhiteFence, we look forward to providing even more comprehensive and user-friendly Internet experiences for our customers.”
Each move center also assists providers to effectively promote additional services to customers, such as budget billing, e-billing, and line guard. Other electricity and natural gas move centers powered by WhiteFence include NSTAR, Commonwealth Edison (ComEd), Green Mountain Energy, TXU, Southern California Edison (SoCal Ed), Georgia Natural Gas, and Nevada Power.
“We are committed to continuing the growth of online move centers that provide energy companies significant cost savings by optimizing online assets and increasing customer satisfaction, with 24-hour service,” said Larry Byrne, vice president, business development and head of the electricity and natural gas team at WhiteFence. “Enrollment for these products and services has increased by multiples of ten, in some cases, generating substantial ancillary income for energy providers.”
Sentiment : Strong Buy
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Re: News from Whitefence (Not rated) 4-Oct-07 06:59 am Continue of the last posting:
About WhiteFence
WhiteFence is the leading one-stop online comparison-shopping marketplace that helps consumers compare and order home services such as electricity, natural gas, phone, cable and satellite TV, high-speed Internet, banking and more. WhiteFence's proprietary transaction engine makes it easy for all 110 million U.S. households to find the best deals and conveniently set up their home services in minutes. WhiteFence is based in Houston, TX. The privately held company is backed by Adams Street Partners and Internet Capital Group.
About IPL
IPL is The Power Behind Indianapolis, providing retail electric service to approximately 470,000 residential, commercial and industrial customers in Indianapolis, Indiana and other central Indiana communities. Since Indianapolis Power & Light Company’s creation in 1926, IPL’s people have been committed to being the best in the industry. IPL continues to safely deliver low-cost electricity and great service, with current residential and commercial rates that are well below industry averages and customer service ratings that are among the best. IPL is a part of The AES Corporation, one of the world's largest global power companies. With operations in 28 countries on five continents, AES's generation and distribution facilities have the capacity to serve 100 million people worldwide.
About Citizen Gas
Citizens Gas & Coke Utility is a Public Charitable Trust providing efficient and reliable energy services to more than 266,000 customers in and around Marion County. The Public Charitable Trust means the utility is managed only for the benefit of customers and the community.
About DTE
Headquartered in Detroit, Michigan, DTE Energy is involved in the development and management of energy-related businesses and services nationwide. Its largest operating units are Detroit Edison, an electric utility serving 2.2 million customers in Southeastern Michigan, and MichCon, a natural gas utility serving 1.3 million customers in Michigan. The DTE Energy portfolio also includes non-utility energy businesses focused on power and industrial projects, coal and gas midstream, unconventional gas production and energy trading.
Sentiment : Strong Buy
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Re: News from Whitefence (Not rated) 4 second(s) ago Some of the channel-partner from the newest list after the aquisition of a smaller competitor:
www.whitefence.com/corporate/part...
Internet Capital owns 35% of Whitefence.
Sentiment : Strong Buy