TTEC Wins Big at 2025 Stevie Awards with AI-Driven Innovations in Customer Experience and Sales

Award-Winning Innovations

• Gold – Customer Service Training or Coaching Program of the Year
  TTEC Perform: Real-Time Associate Coaching
  This real time coaching and engagement tool delivers in-the-moment coaching to associates during live interactions. For one insurance client, TTEC Perform increased sales conversions by 10% while reducing average handle time by 6%. [This case study explains how.]
  
  
• Gold – Innovation in Sales
  AI-Powered Service to Sales
  TTEC's solution helps associates identify buying signals during support calls and convert them into sales opportunities. In just 15 days, a telecom client saw a 27% revenue lift per associate among previously low performers. [Read the case study.]
  
  
• Silver – Customer Service Success
  Raising the Bar on Healthcare CX
  For a leading medical device company, TTEC's training accelerated associate readiness for high-stakes calls, cutting error rates to just 0.03% and reducing handle time by more than 50%. [Explore this story.]
  
  
• Bronze – Use of Data & Analytics in Customer Service
  Take QA to New Heights: AI-Enhanced Quality and Insights
  By evaluating 100% of interactions with AI-enhanced TTEC Insights, TTEC surfaced actionable coaching insights faster and more effectively. One automaker client uncovered $3.2M in new revenue potential and reduced coaching time by 53% in just three weeks. [Full case study here.]
  
  
• Bronze – Best Use of Technology in Customer Service
  Addi AI: Real-Time Voice Translation
  TTEC's Addi AI solution enables seamless multilingual conversations, eliminating language barriers and making support more inclusive. In industries like healthcare and education, Addi has helped reduce interpreter costs by up to 80%. [Watch how Addi AI works.]

The Stevie^® Awards are the world's premier business awards and honor global excellence in business. There are nine Stevie Awards programs that together receive more than 12,000 nominations each year. The 19th annual Stevie Awards for Sales & Customer Service competition evaluated over 2,100 nominations from organizations across 45 countries, judged by a panel of over 170 experts worldwide.

TTEC's continued recognition with these awards highlights its leadership in combining human expertise with AI and automation to deliver faster, smarter, and more human-centered experiences.

About TTEC
TTEC (pronounced T-TEC) Holdings, Inc. (NASDAQ: TTEC) is a leading global CX (customer experience) technology and services innovator for AI-enabled digital CX solutions. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. Leveraging next-gen digital technology, the Company's TTEC Digital business designs, builds, and operates omnichannel contact center technology, CRM, AI, and analytics solutions. The Company's TTEC Engage business delivers AI-enhanced customer engagement, customer acquisition and growth, tech support, back office, and fraud prevention services. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client, customer, and employee satisfaction scores across the globe. The Company's employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. To learn more visit us at ttec.com.

Media Contact:
Meredith Matthews
meredith.matthews@ttec.com
+1 281-770-2566

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SOURCE TTEC Holdings, Inc.