BAAN hat heute die Erweiterung ihres BaanFrontOffice bekanntgegeben. Gestern hat die Romaco-Group bekanntgegeben das Baan-Office-Paket zu verwenden. Also es kommen wieder Aufträge rein.
Aber ob Baan dadurch zu retten ist ??? Hochspekulativ !!!
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Hier die Nachricht:
(in US 26% im Plus)
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Baan Extends its Business-to-Business Sales And Marketing Solution With Launch of New E-CRM Suite BaanFrontOffice Interaction Enables Companies to Extend Sales and Marketing Activities With New Email, Web, and Telephone Capabilities
WEDNESDAY, MAY 24, 2000 2:00 AM
- PRNewswire
BARNEVELD, The Netherlands and HERNDON, Va., May 24, 2000 /PRNewswire via COMTEX/ -- Baan Company, a global provider of enterprise solutions, today announced the general availability of BaanFrontOffice Interaction, a new E-Customer Relationship Management (E-CRM) suite for BaanFrontOffice. With BaanFrontOffice Interaction companies can create a call- or interaction-center sales channel and manage advanced marketing communications media while enhancing control and visibility over the company's entire sales and marketing activities.
With BaanFrontOffice Interaction, call- or interaction-center staff can be allocated for outbound sales calls while also empowered to sell to customers that contact the company using a wide range of inbound media, including telephony, Web and email. Companies can therefore boost order performance and improve customer relationships without risk of overlap between sales staff because all customer-facing teams share the advanced resources and information of the BaanFrontOffice suite of applications.
Marketing interactions -- such as outbound research and qualification -- or response to inbound enquiries -- whether via telephone, Web or email -- can also be managed by the interaction team. Incoming interactions are managed in one multi-media queue, identified automatically, prioritized by reference to customer or prospect data, and allocated to the most appropriate team member.