Trintech's PayWare Resolve Automates St.George Bank's Payment Dispute Resolution Through Partnership With eFunds International
WEDNESDAY, SEPTEMBER 05, 2001 7:00 AM
- PRNewswire
DUBLIN, Ireland and SAN MATEO, Calif., Sep 5, 2001 /PRNewswire via COMTEX/ -- Trintech Group Plc, (Nasdaq:TTPA;), a global provider of secure payment infrastructure solutions for real world, Internet and wireless environments, today announced St.George Bank Limited as the first company in Australia to employ their innovative payment dispute resolution software, PayWare Resolve. This solution was implemented through a partnership with eFunds International Limited (Nasdaq:EFDS) who are a leading provider of electronic payment solutions and professional services to financial institutions, financial services companies and retailers. eFunds is the sole regional reseller in Asia Pacific for Trintech's PayWare Resolve line of products, which integrates with the eFunds DataNavigator(TM) solution.
The St.George Bank implementation will significantly streamline the bank's management of disputed payment transactions, known as chargebacks, allowing the bank to reduce costs, increase productivity and improve customer service levels. The PayWare Resolve suite of products includes solutions for automated payment dispute resolution, as well as fraud and risk management for issuers, financial transaction processors, acquirers and merchants.
St.George has licensed PayWare Resolve IS -- a chargeback management system for issuers and processors -- and PayWare Resolve AS to handle chargeback management for acquirers, processors and merchants. At St.George, these solutions will combine with eFunds DataNavigator(TM), allowing staff to more efficiently handle disputes and exceptions.
St.George CEO and Managing Director Ed O'Neal said prior to implementing PayWare Resolve that the bank relied on a manual, paper based system to manage chargeback processing. "As part of our endeavor to reduce the time and costs associated with chargeback management, St.George has been investigating several software options that would fully automate this process for us. We believe Trintech's PayWare solutions interfaced with our existing DataNavigator(TM) solution from eFunds will enable us to achieve significant cost efficiencies within the issuing and acquiring side of the business," Mr. O'Neal said.
eFunds' Chairman and CEO Gus Blanchard said the combination of DataNavigator(TM) and PayWare Resolve delivers a powerful chargeback management solution. "The PayWare Resolve solutions have the payment organizations regulations built into the system enabling St.George to benefit from reduced staff training time, consistent handling of disputes as well as increased productivity," he said.
"We are pleased that our existing skills, solutions and business relationships are allowing St.George Bank to achieve its productivity and cost saving goals," Mr. Blanchard said.
Trintech CEO John McGuire explained that, "PayWare Resolve cuts the time and cost of processing exceptions and disputes, while providing sophisticated management information that helps reduce those that do occur," he said.
"We are delighted to be working in partnership with eFunds in Asia-Pacific and to have St.George as our first Australian site for PayWare Resolve. We believe that they will realize the same benefits of increased productivity and improved customer service that existing customers of our software are already enjoying," Mr. McGuire continued.
PayWare Resolve Product Overview
Trintech's Chargeback Systems (The PayWare Resolve product suite) for acquirers, issuers, processors and merchants automates the exception management process from end-to-end, increasing processing efficiency and creating more opportunities for greater customer care.
PayWare Resolve combines a powerful decision-support environment with compliant dispute regulations to enable optimum management of the entire chargeback process using an easily understood graphical user interface, for swift and informed decision-making.
The essential difference between PayWare Resolve and other exception management systems is its built-in knowledge of national and international chargeback regulations. The chargeback regulations for VISA and MasterCard/Europay have been encoded into the application so that the system can recommend the appropriate action and chargeback reason codes for each case, replacing the need to navigate a series of intricate paper trails and complex and changing regulations. Combined with the solutions ease of use, this dramatically reduces the average training time for new staff to be fully operational.
WEDNESDAY, SEPTEMBER 05, 2001 7:00 AM
- PRNewswire
DUBLIN, Ireland and SAN MATEO, Calif., Sep 5, 2001 /PRNewswire via COMTEX/ -- Trintech Group Plc, (Nasdaq:TTPA;), a global provider of secure payment infrastructure solutions for real world, Internet and wireless environments, today announced St.George Bank Limited as the first company in Australia to employ their innovative payment dispute resolution software, PayWare Resolve. This solution was implemented through a partnership with eFunds International Limited (Nasdaq:EFDS) who are a leading provider of electronic payment solutions and professional services to financial institutions, financial services companies and retailers. eFunds is the sole regional reseller in Asia Pacific for Trintech's PayWare Resolve line of products, which integrates with the eFunds DataNavigator(TM) solution.
The St.George Bank implementation will significantly streamline the bank's management of disputed payment transactions, known as chargebacks, allowing the bank to reduce costs, increase productivity and improve customer service levels. The PayWare Resolve suite of products includes solutions for automated payment dispute resolution, as well as fraud and risk management for issuers, financial transaction processors, acquirers and merchants.
St.George has licensed PayWare Resolve IS -- a chargeback management system for issuers and processors -- and PayWare Resolve AS to handle chargeback management for acquirers, processors and merchants. At St.George, these solutions will combine with eFunds DataNavigator(TM), allowing staff to more efficiently handle disputes and exceptions.
St.George CEO and Managing Director Ed O'Neal said prior to implementing PayWare Resolve that the bank relied on a manual, paper based system to manage chargeback processing. "As part of our endeavor to reduce the time and costs associated with chargeback management, St.George has been investigating several software options that would fully automate this process for us. We believe Trintech's PayWare solutions interfaced with our existing DataNavigator(TM) solution from eFunds will enable us to achieve significant cost efficiencies within the issuing and acquiring side of the business," Mr. O'Neal said.
eFunds' Chairman and CEO Gus Blanchard said the combination of DataNavigator(TM) and PayWare Resolve delivers a powerful chargeback management solution. "The PayWare Resolve solutions have the payment organizations regulations built into the system enabling St.George to benefit from reduced staff training time, consistent handling of disputes as well as increased productivity," he said.
"We are pleased that our existing skills, solutions and business relationships are allowing St.George Bank to achieve its productivity and cost saving goals," Mr. Blanchard said.
Trintech CEO John McGuire explained that, "PayWare Resolve cuts the time and cost of processing exceptions and disputes, while providing sophisticated management information that helps reduce those that do occur," he said.
"We are delighted to be working in partnership with eFunds in Asia-Pacific and to have St.George as our first Australian site for PayWare Resolve. We believe that they will realize the same benefits of increased productivity and improved customer service that existing customers of our software are already enjoying," Mr. McGuire continued.
PayWare Resolve Product Overview
Trintech's Chargeback Systems (The PayWare Resolve product suite) for acquirers, issuers, processors and merchants automates the exception management process from end-to-end, increasing processing efficiency and creating more opportunities for greater customer care.
PayWare Resolve combines a powerful decision-support environment with compliant dispute regulations to enable optimum management of the entire chargeback process using an easily understood graphical user interface, for swift and informed decision-making.
The essential difference between PayWare Resolve and other exception management systems is its built-in knowledge of national and international chargeback regulations. The chargeback regulations for VISA and MasterCard/Europay have been encoded into the application so that the system can recommend the appropriate action and chargeback reason codes for each case, replacing the need to navigate a series of intricate paper trails and complex and changing regulations. Combined with the solutions ease of use, this dramatically reduces the average training time for new staff to be fully operational.
