sehr viel größer ist als der Umfang der Online-Verkäufe:
Market analysts Forrester Research projected online retail revenues to be$173 billion in 2010, growing over 40 percent to reach nearly $250 billion by 2014. Yet for all the projected growth, the online channel will account for just 8 percentof total retail sales revenue. A deeper look at the numbers confirms that thisdrastically undervalues the role of the Web in the retail industry.
The same Forrester study found that in2011 more than $1.1 trillion in retail salescould be attributed to what they refer toas “Web-influenced” purchases.Web-influenced retail purchases aredefined by Forrester as offline retail salesthat are influenced by online research.