Aspect Communications hat Zahlen gebracht.

Die kamen am 21.07.03 gut an.

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Aspect Communications Corporation provides business communications solutions that help companies improve customer satisfaction, reduce operating costs, gather market intelligence and increase revenue. Aspect provides the mission critical software and hardware platforms, development environment and applications that seamlessly integrate traditional telephony, e-mail, voicemail, Web, fax, wireless business communications and voice-over Internet Protocol (VoIP), while providing investment protection in a company's existing data and telephony infrastructures. The Company is a trusted mission-critical partner to Fortune 50 companies, daily managing more than three million customer sales and service professionals worldwide. Aspect's operations are grouped as two operating segments: product and services. The Company markets and sells its products and services primarily to large organizations in diversified industries worldwide.

Aspect Communications Reports Second Quarter 2003 Financial Results

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Net income for the fourth quarter of 2003 was $16.7 million. Net income attributable to common shareholders for the fourth quarter was $14.6 million or a profit of $0.19 per share on a basic and fully diluted basis. This compares with a net income attributable to common shareholders of $8.2 million or a profit of $0.11 per share for the third quarter of 2003 and a net income of $6.7 million or a profit of $0.13 per share for the fourth quarter of 2002.

"We are extremely pleased with our performance this quarter," said Gary Barnett, Aspect Interim President and CEO. "We are creating a great company focused on strong growth and profitability and we are confident in the strength of our market, our strategy, our products and our employees."

For the fourth quarter of 2003, gross margins were 62%. This compares to 57% for the third quarter of 2003 and 55% for the fourth quarter of 2002. Operating expenses were $41.4 million for the fourth quarter of 2003 compared to $39.1 million in the third quarter of 2003 and $44.4 million for the same period last year.

Cash, cash equivalents, and short-term investments totaled $164.0 million as of December 31, 2003. This compares to $126.7 million as of September 30, 2003. During the fourth quarter, the company generated $30.6 million in cash from operations. Accounts receivable at quarter-end totaled $39.6 million and days sales outstanding were 34 days compared to 36 days at September 30, 2003.

FISCAL YEAR 2003 FINANCIAL RESULTS:

Revenues for the full fiscal year ended December 31, 2003 totaled $363.8 million compared to $396.1 million for fiscal year 2002. Software License revenues in 2003 were $71.5 million compared to $82.8 million in fiscal year 2002. Hardware revenues in 2003 were $43.0 million compared to $65.8 million in fiscal year 2002. Software License Updates and Product Support revenues in 2003 totaled $216.3 million compared to $205.7 million in fiscal year 2002. Professional Services & Education revenues totaled $33.1 million in 2003 compared to $41.7 million for fiscal year 2002.

Net income for the full fiscal year 2003 was $36.7 million. Net income attributable to common shareholders for the full fiscal year 2003 was $29.0 million or a profit of $0.40 per share. This compares with a net loss attributable to common shareholders of $108.3 million or a loss of $1.08 per share on a fully diluted basis, for the 2002 fiscal year.

For 2003, gross margin was 57%, compared to 39%, for 2002. Gross margin for 2002 includes a $37.6 million write-off of intangible assets.

Operating expenses totaled $159.6 million in 2003, including $3.8 million of non-recurring charges. This compares to operating expenses of $230.0 million in 2002, including $22.4 million of non-recurring charges.

FOURTH QUARTER OPERATIONAL HIGHLIGHTS:

Aspect received significant revenue from customers across a variety of industry segments. Some of these Aspect customers included: AOL, Accent Marketing, Countrywide Financial Corporation, Cox Communications, DaimlerChrysler, Lloyds TSB Retail, Royal Bank of Scotland, State of New York, Worker's Compensation Board, and Sykes Enterprises.

As further indication of the company's comprehensive product offering, Aspect Iphinity Call Center was named Product of the Year by Technology Marketing Corporation's Customer Inter@ction Solutions and Internet Telephony magazines. In addition, the company was also named workforce management software market-share leader in Saddletree Research's report "The U.S. Workforce Management Software Market: 2003-2007."

   BUSINESS OUTLOOK:
   The following statements are forward-looking, and actual results may
differ materially:
   -- The company is planning for a seasonal decline of 4% to 7% in first
      quarter revenue from the fourth quarter.  This would represent a
      substantial growth from the first quarter of 2003.
   -- The company expects gross margins to be lower in the first quarter,
      consistent with lower revenue volume.  Variability in gross margin
      percentages is dependent upon, among other factors, the mix and volume
      of revenues.
   -- Operating expenses for first quarter are expected to decrease from the
      fourth quarter.
   -- While the seasonal decline in revenues will yield a lower earnings per
      share compared to the fourth quarter of 2003, we expect to maintain the
      momentum the company has achieved over the last year.


The company will host a conference call and web-cast today at 2:00 p.m. Pacific Time to discuss fourth quarter and fiscal year 2003 results. A replay of the conference call will be available from January 22, 2004 at 5:00 p.m. Pacific Time through January 29, 2004 at 8:59 pm Pacific Time by calling 800-839-4013 or 402-220-2982. The web-cast and replay of the conference call may be accessed from the company's home page at www.aspect.com.

About Aspect Communications

Aspect Communications Corporation is the world's largest company focused exclusively on contact center solutions, and the only one that unifies workforce, information and communications to deliver exceptional customer service. The Aspect brand is trusted by more than 75 percent of the Fortune 50, and more than 3 million customer sales and service professionals worldwide rely on Aspect's mission-critical business communications solutions. The company's leadership is based on 19 years of expertise gained from more than 8,000 successful implementations worldwide. Aspect is headquartered in San Jose, Calif., with 24 offices in 11 countries around the world. For more information, visit Aspect's Web site at www.aspect.com or call 877-621-3692.

Notes on financial presentation: Actual financial results are prepared in accordance with U.S. generally accepted accounting principles.

The statements contained in the Business Outlook Section, including but not limited to, statements relating to expected first quarter revenues, gross margins, operating expenses, and earnings are forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, Section 21E of the Securities and Exchange Act of 1934, as amended, and the Private Securities Litigation Reform Act of 1995, and are made under its safe-harbor provisions. Such forward-looking statements are subject to certain risks and uncertainties that could cause actual results to differ materially from those projected. Specific factors that may cause actual revenue and earnings per share results to differ include: the significant percentage of Aspect's quarterly sales consummated in the last few days of the quarter and the potential for delays in closing of sales or product deliveries make financial predictions especially difficult and raise a substantial risk of variance in actual results; changes in the overall mix and volume of product line revenues can have a significant impact on gross margin and profitability; fluctuations in our North American and International business levels and/or economic conditions, the hiring and retention of key employees, insufficient, excess or obsolete inventory and variations in valuation, and foreign exchange rate fluctuations can all cause revenues and income to fall significantly short of anticipated levels. The economic, political and other uncertainties caused in the United States and throughout other regions of the world add to these challenges. Additional risks that could cause actual results to differ materially from those projected are discussed in Aspect's Form 10-K for the year ended December 31, 2002, its Form 10-Q/A for the quarter ended March 31, 2003, and its Form 10-Qs for the quarters ended June 30, 2003 and September 30, 2003, all filed with the Securities and Exchange Commission. Readers are cautioned not to place undue reliance on these forward-looking statements, which reflect management's analysis only as of the date hereof. Aspect undertakes no obligation to publicly release the results of any revision to these forward-looking statements that may be made to reflect events or circumstances after the date hereof or to reflect the occurrence of unanticipated events.

NOTE: Aspect, the Aspect logo and the phrases and marks relating to other Aspect products and services discussed in this press release constitute one or both of the following: (1) registered trademarks and/or service marks of Aspect Communications Corporation in the United States and/or other countries or (2) intellectual property subject to protection under common law principles. All other names and marks mentioned in this document are properties of their respective owners.

                     ASPECT COMMUNICATIONS CORPORATION
                   CONSOLIDATED STATEMENTS OF OPERATIONS
           (in thousands, except per share amounts -- unaudited)

                   Three months ended Three months endedTwelve months ended
                        December 31,     September 30,      December 31,
                      2003      2002    2003     2002      2003   2002
                     ------    ------  ------   ------    ------ ------

   Net revenues:
    Software License $21,469   $20,589 $18,710  $21,529   $71,461 $82,837
    Hardware         11,076    14,182  11,582   16,047    42,981  65,791

    Software License
     Updates & Product
     Support         55,796    51,697  54,558   49,742   216,313 205,744
    Professional
     Services
     & Education      9,045    10,476   7,779    9,183    33,093  41,689
                     ------    ------  ------   ------    ------  ------
      Services       64,841    62,173  62,337   58,925   249,406 247,433
                     ------    ------  ------   ------    ------  ------
      Total net
       revenues      97,386    96,944  92,629   96,501   363,848 396,061
                     ------    ------  ------   ------    ------  ------

   Cost of revenues:
    Cost of software
     license revenues 2,515     2,625   1,663    2,113     8,987   8,265
    Cost of hardware
     revenues         9,128    10,665   9,314   12,655    37,493  55,877
    Cost of services
     revenues        24,582    29,041  25,328   29,832   102,152 127,609
    Amortization of
     intangible assets
     and stock-based
     compensation       725     1,257   1,238    2,926     4,417  11,711
    Impairment of
     intangible assets   --        --   2,000   37,556     2,000  37,556
                     ------    ------  ------   ------    ------  ------
      Total cost
       of revenues   36,950    43,588  39,543   85,082   155,049 241,018
                     ------    ------  ------   ------    ------  ------

   Gross margin      60,436    53,356  53,086   11,419   208,799 155,043

   Operating expenses:
    Research and
     development     11,284    12,635  12,189   13,424    48,775  56,216
    Sales and
     marketing       20,813    20,821  19,598   25,812    81,035 107,640
    General and
     administration   8,412    11,131   7,091    9,174    25,342  40,985
    Restructuring
     charges            818      (295)     --   22,699     3,814  22,404
    Amortization of
     intangible assets
     and stock-based
     compensation        32       129     205      396       595   1,653
    Impairment of
     intangible assets   --        --      --    1,076        --   1,076
                     ------    ------  ------   ------    ------  ------
   Total operating
    expenses         41,359    44,421  39,083   72,581   159,561 229,974
                     ------    ------  ------   ------    ------  ------

   Income (loss)
    from operations  19,077     8,935  14,003  (61,162)   49,238 (74,931)

    Interest and other
     income (expense),
     net               (342)   (1,696) (1,182)   1,560    (4,665) (9,366)

   Income (loss)
    before income
    taxes            18,735     7,239  12,821  (59,602)   44,573 (84,297)
    Provision
     (benefit) for
     income taxes     2,000       573   2,575      377     7,071 (27,429)
                     ------    ------  ------   ------    ------  ------
   Net income (loss)
    before cumulative
    effect of change
    in accounting
    principle        16,735     6,666  10,246  (59,979)   37,502 (56,868)
    Cumulative effect
     of change in
     accounting
     principle           --        --      --       --     (777) (51,431)
                     ------    ------  ------   ------    ------  ------

   Net income (loss) 16,735     6,666  10,246  (59,979)  36,725 (108,299)
    Less preferred
     stock dividend,
     accretion, and
     amortization    (2,095)       --  (2,053)      --   (7,700)     --
                     ------    ------  ------   ------    ------  ------
   Net Income (loss)
    attributable
    to Common
    Shareholders    $14,640    $6,666  $8,193 $(59,979)  $29,025$(108,299)
                     ======    ======  ======   ======    ======  ======
   Earnings (loss)
    per share before
    cumulative effect
    of change in
    accounting
    principle         $0.19     $0.13   $0.11   $(1.14)    $0.40  $(1.08)

   Cumulative effect
    of change in
    accounting
    principle           $--       $--     $--      $--   $(0.01)  $(0.98)

   Basic earnings (loss)
    per share (A)     $0.19     $0.13   $0.11   $(1.14)   $0.39  $(2.06)

   Basic weighted
    average shares
    outstanding      56,309    52,932  54,612   52,678    54,453  52,519

   Diluted earnings
    (loss) per share  $0.19     $0.13   $0.11   $(1.14)   $0.39   $(1.08)

   Diluted weighted
    average shares
    outstanding      84,974    55,979  81,967   55,596    78,874  56,339

   (A)  Pursuant to GAAP, the Company is required to present earnings per
        share "as if" all earnings were distributed to Common and Preferred
        Shareholders.  Under this "two class" method, earnings are allocated
        to Common and Preferred Shareholders in proportion to their
        respective ownership interests. This calculation for the three months
        ended December 31, 2003 would allocate approximately 72% of the
        current earnings to Common Shareholders and yield $0.19 earnings per
        share per Common Shareholder, as shown above.   This calculation for
        the twelve months ended December 31, 2003 would allocate
        approximately 72% of the current earnings to Common Shareholders and
        yield $0.39 earnings per share per Common Shareholder, as shown
        above.  However, the Company has not in the past, and does not
        currently intend to, declare a distribution of earnings.  Absent this
        "as if" apportionment earnings per Common share would be $0.20 for
        the three months ended December 31, 2003 and $0.47 for the twelve
        months ended December 31, 2003.


                     ASPECT COMMUNICATIONS CORPORATION
                        CONSOLIDATED BALANCE SHEETS
                        (in thousands -- unaudited)