Ping An Recognized as the World's Most Valuable Insurance Brand in "2026 Top 100 Most Valuable Global Brands" by Kantar BrandZ

The Group further strengthens customer engagement and retention through service‑based products. Over the past 12 months, the retention rate for customers holding two product categories reached 97%, while retention among customers holding three or more categories reached as high as 99%.

Full-Scenario Health and Senior Care Services

Ping An has built a full-scenario service network covering "online, in-hospital, at-home, and corporate" services:

• Ping An's proprietary medical AI large language model empowers online medical services. In the first quarter of 2026, more than 5.6 million users used Ping An's AI Doctor services.
• As of March 31, 2026, Ping An had partnered with more than 38,000 hospitals in China, achieving 100% partnership coverage of China's top 100 hospitals and 3A hospitals.
• In the home-based senior care space, cumulatively more than 290,000 customers had become entitled to Ping An's home-based senior care services as of March 31, 2026, an increase of approximately 50,000 from the beginning of the year.
• Ping An also served 165,000 corporate customers. Its one-click QR code payment service for offline medicine purchases by corporate health management customers now covers 111,000 pharmacies nationwide.

"AI in ALL" Empowers Business

Ping An has built a leading technology foundation, guided by an "AI in ALL" principle, to empower its businesses. In April 2026, Ping An's "Medical Large Model 3.5" achieved the highest global score on HealthBench Hard, an authoritative global medical AI benchmark released by OpenAI, outperforming several leading technology companies, including Meta and OpenAI.

In March 2026, Ping An's financial large language model ranked first overall on the CNFinBench leaderboard, an industry-leading benchmark for evaluating financial LLM capabilities. "AI in ALL" enables financial businesses to enhance customer experience, strengthen risk management, reduce costs, and drive sales growth.

In the first quarter of 2026:

• Ping An Life established a new claims standard "111 Quick Claims," with quick claims accounting for 59% of total claims;
• Ping An P&C's AI–powered anti–fraud claims interception reduced losses by RMB 3.65 billion;
• Ping An's AI service representatives handled approximately 487 million customer interactions, covering 82% of total service volume;
• AI agents supported demand analysis, personalized recommendations, and sales pitches, contributing to RMB 30.442 billion in sales.

Looking Ahead

Since its founding, Ping An has consistently regarded service as the foundation of its business. Guided by a customer–centric philosophy, the Group safeguards the well–being of millions of families through high–quality services. Designating 2026 as its "Service Year," Ping An will continue to deepen its "finance + services" business model.

By upgrading innovative offerings such as its AI–powered Express Service and Global Emergency Assistance, Ping An is committed to transforming every customer need into a concrete, tangible service scenario—elevating it into a reliable, high–quality lifestyle experience—while delivering more cost–effective healthcare and senior care solutions.

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About Ping An Insurance (Group) Company of China, Ltd.

Ping An Insurance (Group) Company of China, Ltd. (HKEX:2318 / 82318; SSE:601318) is one of the largest financial services companies in the world. It strives to become a world-leading provider of integrated finance, health and senior care services. Under the technology-enabled "integrated finance + health and senior care" dual-pronged strategy, the Group provides professional "financial advisory, family doctor, and senior care concierge" services to its over 250 million retail customers. Ping An advances intelligent digital transformation and employs technologies to improve financial businesses' quality and efficiency and enhance risk management. The Group is listed on the stock exchanges in Hong Kong and Shanghai. As of the end of December 2025, Ping An had more than RMB13 trillion in total assets. The Group ranked 27th in the Forbes Global 2000 list in 2025, 47th in the Fortune Global 500 list in 2025, and ranked AAA in MSCI ESG Ratings in 2025.

For more information, please visit the www.group.pingan.com and follow our LinkedIn page - PING AN.

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SOURCE Ping An Insurance (Group) Company of China, Ltd.