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Krakow, Poland--(Newsfile Corp. - April 2, 2026) - Miquido, a leading software development company specializing in mobile and AI solutions, has released its latest industry report, Mission: Self-possible, revealing how rising demand for autonomy and personalization is reshaping mobile app behavior.
The findings point to a clear behavioral shift toward independent digital experiences, with 60% of users preferring to resolve issues on their own and 76% reporting frustration when personalization is lacking. This signals increasing demand for seamless, user-controlled interactions across industries.
"The core shift we observe is the move from interfaces that merely assist us to autonomous agents that manage processes independently. When an application clearly shows why it made a specific recommendation or decision, users are far more likely to embrace it," said Jerzy Biernacki, Chief AI Officer at Miquido.
Miquido's Mission: Self-possible report explores how mobile apps are evolving to support independent user journeys
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The research was conducted by Miquido's market research team, led by Dominika Będkowska, and includes analysis of existing digital solutions and user expectations across multiple industries.
It shows that interaction fatigue and on-demand habits are accelerating the adoption of self-directed digital solutions. Users expect immediate access to services, transparent processes, and the ability to complete tasks without relying on traditional support channels.
The findings also highlight persistent usability challenges. Complex interfaces, limited functionality, and lack of transparency continue to impact user experience, creating opportunities for organizations to improve engagement through clearer design and more responsive systems.
Miquido's analysis spans sectors including retail, travel, and foodtech, where companies are integrating features such as automated returns, real-time tracking, and AI-assisted decision-making into their digital products. These capabilities help reduce friction while improving both operational efficiency and customer satisfaction.
The report reflects a broader transition from support-driven models to product-led experiences, where applications anticipate user needs, streamline actions, and minimize effort across the customer journey.
The full "Mission: Self-possible" report is available at: https://lp.miquido.com//self-service-apps-report/.
About Miquido
Miquido is a leading software development company specializing in AI-driven mobile and web applications. The company partners with brands to design and build solutions that simplify operations, automate workflows, and enhance customer experiences. With expertise in predictive analytics, autonomous agents, and integrated ecosystems, Miquido helps companies deliver real-time, personalized, and frictionless services to their users.
Media Contact
Nina Kozłowska
Content Marketing Specialist
marketing@miquido.com
+48 536 083 559
www.miquido.com
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