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Knoxville Utilities Board Goes Live with Intergraph's Outage Management System
MONDAY, AUGUST 18, 2003 9:48 AM
- BusinessWire
HUNTSVILLE, Ala., Aug 18, 2003 (BUSINESS WIRE) -- Intergraph Mapping and Geospatial Solutions (INGR) today announced the successful rollout of its InService (TM)Outage Management System (OMS) at Knoxville Utilities Board (KUB). KUB provides electric, gas, water and wastewater services to more than 370,000 customers in Knoxville, Tennessee, and the seven surrounding counties. The new OMS is fully operational in the dispatch office and on 25 mobile units in the field for electric trouble, which has enabled KUB to shut down its legacy OMS.
In addition, KUB has successfully deployed an interface between InService and the PeopleSoft Customer Information System. InService provides a seamless environment for dispatch, mobile computing, scheduling, crew management and outage management.
According to John Gresham, Manager of KUB System Operations, "KUB can now improve communication of outage and critical system events to our own personnel and better communicate service restoration status to our electric customers."
According to Arthur Spencer, Executive Vice President, Utilities & Communications division, Intergraph Mapping and Geospatial Solutions, "The InService OMS enables KUB to improve service reliability, increase productivity and streamline work processes. We appreciate their confidence in our outage and mobile workforce management solutions, and we are pleased to continue our long-term technology partnership with KUB."
Intergraph Mapping and Geospatial Solutions
Intergraph Mapping and Geospatial Solutions is a leading geospatial solutions provider for the following markets: local, state and federal government; transportation; utilities; communications; location-based services; photogrammetry; remote sensing; cartography; and military and intelligence. For more information, visit
www.intergraph.com/gis. Intergraph is a registered trademark and InService is a trademark of Intergraph Corporation. Other brands and product names are trademarks of their respective owners.
SOURCE: Intergraph Mapping and Geospatial Solutions
Intergraph Mapping and Geospatial Solutions, Huntsville
Rita Roberts, 256-730-1430
rgrobert@ingr.com