Sprinklr Becomes the First Enterprise Social Platform to Integrate with Viber
New York, NY — February 22, 2018 — Sprinklr, the most complete social platform for managing customer experiences at scale, today announced its integration with Viber, an application that allows people to make free and secure voice and video calls, one-on-one chats, group messages, and connect with their favorite brands and celebrities. Now, the world’s largest brands can engage with customers on Viber and analyze these interactions directly in Sprinklr, resulting in improved customer service and actionable data to inform business decisions.
The integrated Sprinklr/Viber solution makes it easy for businesses to have efficient, personalized conversations with Viber’s user base – which grew by 20 percent in 2017 to over 900 million registered global users. Viber’s Public Accounts for businesses are already helping more than 20,000 brands communicate with their customers, including major brands. FC Barcelona launched its Viber Public Account in July 2017, the Golden State Warriors made Viber its official messaging and calling app partner in September 2017 and Macy’s is one of a number of brands that relies on Viber’s in-app shopping feature to connect with customers.
Viber’s focus on global communication makes it particularly valuable for large companies that Sprinklr supports. After Facebook Messenger and WhatsApp, Viber is the only top-ranked messaging app in over 10 countries and it has a large market share in Eastern Europe, Russia, the Middle East, North Africa and Southeast Asia.
www.sprinklr.com/pr/...prise-social-platform-integrate-viber/