In-Store Case Study
From Clicks to Bricks: Supercharge Your Online Loyalty Program By Integrating In-Store Shop & Earn Offers
Extending Cartera's online Shop & Earn programs to include in-store offers creates a more flexible and engaging loyalty experience for members shopping in either, or both, channels. The strategy also drives revenue for our client and merchant partners, evidenced by:
Increased Purchase Volume: Integrated in-store options drive a 33% boost in purchase volume among members who shop in-store compared with those who do not.
New Shopper Acquisition: 30% of in-store shoppers are engaging with Cartera programs for the first time, demonstrating the channel's effectiveness in new shopper activation.
Lapsed Shopper Reactivation: In-store shopping opportunities lead to a 13X increased reactivation rate, proving to be a highly effective strategy for re-engaging lapsed shoppers.
Recent Results From One Retailer
While the introduction of in-store offers sometimes raises the concern of cannibalization of online shopping, our data shows that's not the case. Cartera recently helped a national pharmacy retailer successfully integrate in-store offers into its existing online-only program. The result — over a six-month period — included:
Member Spend Growth: Member spend increased 140% year-over-year, with no negative impact on online sales from in-store shopping.
Omnichannel Adoption: 21% of online shoppers embraced the in-store channel, while online shopping behavior remained consistent.
Increased Sales from In-Store Users: Existing members who shopped in-store offers generated a 40% increase in overall sales.
Key Takeaway: Integrating online and in-store loyalty programs creates a powerful synergy, driving new customer acquisition, reactivating lapsed shoppers, boosting purchase frequency, and delivering significant growth in member spend. By providing customers with flexible, multi-channel earning options, retailers can cultivate stronger loyalty without risking channel conflict.
www.cartera.com/blog/...percharge-your-online-loyalty-program
From Clicks to Bricks: Supercharge Your Online Loyalty Program By Integrating In-Store Shop & Earn Offers
Extending Cartera's online Shop & Earn programs to include in-store offers creates a more flexible and engaging loyalty experience for members shopping in either, or both, channels. The strategy also drives revenue for our client and merchant partners, evidenced by:
Increased Purchase Volume: Integrated in-store options drive a 33% boost in purchase volume among members who shop in-store compared with those who do not.
New Shopper Acquisition: 30% of in-store shoppers are engaging with Cartera programs for the first time, demonstrating the channel's effectiveness in new shopper activation.
Lapsed Shopper Reactivation: In-store shopping opportunities lead to a 13X increased reactivation rate, proving to be a highly effective strategy for re-engaging lapsed shoppers.
Recent Results From One Retailer
While the introduction of in-store offers sometimes raises the concern of cannibalization of online shopping, our data shows that's not the case. Cartera recently helped a national pharmacy retailer successfully integrate in-store offers into its existing online-only program. The result — over a six-month period — included:
Member Spend Growth: Member spend increased 140% year-over-year, with no negative impact on online sales from in-store shopping.
Omnichannel Adoption: 21% of online shoppers embraced the in-store channel, while online shopping behavior remained consistent.
Increased Sales from In-Store Users: Existing members who shopped in-store offers generated a 40% increase in overall sales.
Key Takeaway: Integrating online and in-store loyalty programs creates a powerful synergy, driving new customer acquisition, reactivating lapsed shoppers, boosting purchase frequency, and delivering significant growth in member spend. By providing customers with flexible, multi-channel earning options, retailers can cultivate stronger loyalty without risking channel conflict.
www.cartera.com/blog/...percharge-your-online-loyalty-program
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