Monday April 24, 6:07 am Eastern Time
Company Press Release
IBM Canada's Personal Systems Group Stays in
Touch with Customers Using BackWeb's Push
Technology for E-Business
PC Consumers in North America Automatically Receive Alerts and
Offers as IBM Turns to Push for Building Loyal Customer Relationships
SAN JOSE, Calif.--(BUSINESS WIRE)--April 24, 2000-- BackWeb® Technologies (Nasdaq: BWEB - news), a leading
provider of push for e-business solutions, today announced that IBM is leveraging BackWeb's patented Polite(TM) push
technology to build loyal, lasting relationships with customers throughout North America.
As part of IBM's effort to keep its individual, small and very small business customers up-to-date on the latest products and
offers, the IBM Personal Systems Group has launched an enhanced service that automatically alerts them to product news,
promotions and rebates.
Powered by BackWeb's acclaimed push for e-business solutions, the service allows IBM customers to request updates
customized to their interests. By regularly sending updates to subscribed customers, IBM saves them from having to make
frequent Web site visits to seek out product, sales and promotion information.
BackWeb's Polite push technology allows IBM to send information only when network bandwidth is available, so individual,
small and very small business users can receive content in the background and with no effect on performance of other network
applications such as email and browsing. BackWeb's multimedia Flashes automatically appear on the user's screen to instantly
alert customers to the arrival of their IBM update - without interfering with the applications in use. These user-friendly attention
management tools ensure requested information is not lost among incoming emails. BackWeb delivers alerts and digital
packages of any size or format, including audio, video, graphics and html.
``Our use of BackWeb to frequently touch customers is a real competitive advantage in our ongoing effort to build long-lasting
relationships with individuals, and small and very small businesses,'' said Nick Pratt, manager of Internet marketing for IBM's
Personal Systems Group. ``With BackWeb, we're making it easy for customers with a proven interest to stay on top of new
products and offers, while continuously building mindshare within this important audience.''
``IBM understands the power of push in establishing bonds with an increasingly hard-to-reach customer base,'' said Todd
Johnson, vice president of marketing at BackWeb. ``With BackWeb, requested information travels straight to the customer and
is enhanced with high-impact images and media. IBM is joining the growing number of BackWeb customers that are changing
the face of customer relationship management, while establishing BackWeb as a de facto Internet infrastructure standard.''
About IBM
IBM is the world's largest information technology company, with 80 years of leadership in helping businesses innovate. The
fastest way to get more information about IBM Canada's Personal Systems Group is through the IBM Web site at
www.ibm.com/pc/ca.
About BackWeb Technologies
BackWeb Technologies is a leading provider of push for e-business solutions that enable companies to communicate
time-sensitive, business-critical information throughout the extended enterprise of customers, partners and employees. Via
Internet-based applications and proactive portals, corporations such as Cisco, Compaq, Hewlett-Packard, and Schlumberger
Dowell have deployed BackWeb's Polite(TM) push Internet infrastructure for managing critical changes for key e-business and
customer service applications. BackWeb Technologies is headquartered in San Jose, California, and Ramat Gan, Israel. For
more information,visit its web site at www.backweb.com or call (800) 863-0100.
Statements in this news release which are not purely historical are forward-looking statements within the meaning of the U.S.
Securities laws, including statements concerning the delivery of updates to IBM customers, and any other statements of beliefs,
plans, expectations or intentions regarding the future. Actual results could differ materially from those in such forward-looking
statements. Factors that could cause actual results to differ materially include technological factors associated with information
delivery throughout North America, situations that may arise regarding IBM's service and support plans, and the risks and
uncertainties detailed from time to time in BackWeb's periodic reports and registration statements filed with the U.S. Securities
and Exchange Commission. BackWeb assumes no obligation to update any forward-looking statements contained in this press
release.
(c)2000 BackWeb Technologies, Inc. BackWeb is a registered trademark of BackWeb Technologies. Polite Agent is a
trademark of BackWeb Technologies. All other trademarks are the property of their respective owners.
Contact:
BackWeb
Media Contact: Catapult Partners
Theresa Campbell, 650/424-8881
theresa@catapultinc.com
BackWeb Investor Relations Contact:
Julie Rowinski, 408/933-1724
jrowinski@backweb.com
IBM Media Relations for IBM's Personal Systems Group
Vanessa Benedek, 905/316-2815, contcom@ca.ibm.com
Company Press Release
IBM Canada's Personal Systems Group Stays in
Touch with Customers Using BackWeb's Push
Technology for E-Business
PC Consumers in North America Automatically Receive Alerts and
Offers as IBM Turns to Push for Building Loyal Customer Relationships
SAN JOSE, Calif.--(BUSINESS WIRE)--April 24, 2000-- BackWeb® Technologies (Nasdaq: BWEB - news), a leading
provider of push for e-business solutions, today announced that IBM is leveraging BackWeb's patented Polite(TM) push
technology to build loyal, lasting relationships with customers throughout North America.
As part of IBM's effort to keep its individual, small and very small business customers up-to-date on the latest products and
offers, the IBM Personal Systems Group has launched an enhanced service that automatically alerts them to product news,
promotions and rebates.
Powered by BackWeb's acclaimed push for e-business solutions, the service allows IBM customers to request updates
customized to their interests. By regularly sending updates to subscribed customers, IBM saves them from having to make
frequent Web site visits to seek out product, sales and promotion information.
BackWeb's Polite push technology allows IBM to send information only when network bandwidth is available, so individual,
small and very small business users can receive content in the background and with no effect on performance of other network
applications such as email and browsing. BackWeb's multimedia Flashes automatically appear on the user's screen to instantly
alert customers to the arrival of their IBM update - without interfering with the applications in use. These user-friendly attention
management tools ensure requested information is not lost among incoming emails. BackWeb delivers alerts and digital
packages of any size or format, including audio, video, graphics and html.
``Our use of BackWeb to frequently touch customers is a real competitive advantage in our ongoing effort to build long-lasting
relationships with individuals, and small and very small businesses,'' said Nick Pratt, manager of Internet marketing for IBM's
Personal Systems Group. ``With BackWeb, we're making it easy for customers with a proven interest to stay on top of new
products and offers, while continuously building mindshare within this important audience.''
``IBM understands the power of push in establishing bonds with an increasingly hard-to-reach customer base,'' said Todd
Johnson, vice president of marketing at BackWeb. ``With BackWeb, requested information travels straight to the customer and
is enhanced with high-impact images and media. IBM is joining the growing number of BackWeb customers that are changing
the face of customer relationship management, while establishing BackWeb as a de facto Internet infrastructure standard.''
About IBM
IBM is the world's largest information technology company, with 80 years of leadership in helping businesses innovate. The
fastest way to get more information about IBM Canada's Personal Systems Group is through the IBM Web site at
www.ibm.com/pc/ca.
About BackWeb Technologies
BackWeb Technologies is a leading provider of push for e-business solutions that enable companies to communicate
time-sensitive, business-critical information throughout the extended enterprise of customers, partners and employees. Via
Internet-based applications and proactive portals, corporations such as Cisco, Compaq, Hewlett-Packard, and Schlumberger
Dowell have deployed BackWeb's Polite(TM) push Internet infrastructure for managing critical changes for key e-business and
customer service applications. BackWeb Technologies is headquartered in San Jose, California, and Ramat Gan, Israel. For
more information,visit its web site at www.backweb.com or call (800) 863-0100.
Statements in this news release which are not purely historical are forward-looking statements within the meaning of the U.S.
Securities laws, including statements concerning the delivery of updates to IBM customers, and any other statements of beliefs,
plans, expectations or intentions regarding the future. Actual results could differ materially from those in such forward-looking
statements. Factors that could cause actual results to differ materially include technological factors associated with information
delivery throughout North America, situations that may arise regarding IBM's service and support plans, and the risks and
uncertainties detailed from time to time in BackWeb's periodic reports and registration statements filed with the U.S. Securities
and Exchange Commission. BackWeb assumes no obligation to update any forward-looking statements contained in this press
release.
(c)2000 BackWeb Technologies, Inc. BackWeb is a registered trademark of BackWeb Technologies. Polite Agent is a
trademark of BackWeb Technologies. All other trademarks are the property of their respective owners.
Contact:
BackWeb
Media Contact: Catapult Partners
Theresa Campbell, 650/424-8881
theresa@catapultinc.com
BackWeb Investor Relations Contact:
Julie Rowinski, 408/933-1724
jrowinski@backweb.com
IBM Media Relations for IBM's Personal Systems Group
Vanessa Benedek, 905/316-2815, contcom@ca.ibm.com