Monday February 5, 9:02 am Eastern Time
Press Release
Knight Frank Standardizes on Siebel eBusiness Applications
Leading Global Property Consultancy Shortens Sales Cycle, Closes Greater Number of Sales Opportunities, and Enhances Customer Satisfaction Throughout Europe With Siebel Sales
SAN MATEO, Calif.--(BUSINESS WIRE)--Feb. 5, 2001-- Siebel Systems, Inc. (Nasdaq:SEBL - news), the world's leading supplier of eBusiness applications software, today announced that Knight Frank, one of the world's leading property consultancies, has standardized on Siebel eBusiness Applications within its commercial property division.
By deploying Siebel eBusiness Applications across its European commercial property sales organization, Knight Frank is increasing its sales revenue and profitability, while enhancing the quality of service its commercial property customers receive.
Knight Frank is one of the world's largest and most established property consultancies. On a global basis, the firm provides a broad range of services on all aspects of commercial and residential property. These services include building surveying, property rating, valuations and research, property management, planning and investment consultancy. Through a strategic alliance with Grubb & Ellis, the leading U.S. real estate service provider, Knight Frank comprises approximately 8,000 people based in 200 offices in 29 countries throughout the world.
Prior to the introduction of Siebel eBusiness Applications, Knight Frank's commercial property customer information was contained on a disparate, fragmented set of systems. This approach made it difficult for Knight Frank to generate a comprehensive understanding of its customers, prospects, competitors and also individual property instructions. There was a low rate of referral and cross-selling within the organization, and Knight Frank identified the need to maximize its business win rate and reduce its cost of its bidding and pitching process.
Knight Frank is deploying Siebel Sales among 580 sales and sales support professionals throughout Europe to create a single and comprehensive company-wide view of its customers to enhance customer service and satisfaction, increase revenues and improve profitability. Each and every Knight Frank sales professional has instant access to a comprehensive view of the services the company has delivered -- or is in the process of delivering -- to customers and prospects throughout Europe. This allows Knight Frank to manage and close a greater number of high-quality sales opportunities, shorten the sales cycle and increase the individual margin per transaction. This pioneering deployment is being conducted with support from Siebel Premier Consulting Partner, Extraprise.
Siebel Sales provides sales representatives with ``real time'' information management, covering all commercial property acquisitions, disposals, lettings, new developments, investments and valuations. The software also provides representatives with a flexible reporting methodology, covering individual clients, vertical markets, properties, geographical areas and timescales. And Siebel Sales enables representatives to instantly create and review comprehensive client profile information, contact reports and client mailings. The result is an enhanced ability to close more business, improve client service and shorten sales cycles.
``To successfully sustain our position as one of the world's foremost property consultancies, we must fully understand our clients businesses and property needs,'' said Mike Tibbetts, Project Manager, Knight Frank. ``Using Siebel eBusiness Applications, every employee has an instant and comprehensive view of current and historic work conducted on behalf of clients. This will enable Knight Frank to coordinate work carried out for global clients, particularly where Knight Frank provide multiple services in multiple locations, and to refer more business around the Knight Frank group. Most importantly, Siebel eBusiness Applications will support the introduction of effective client relationship management enhancing the quality of client service and satisfaction.''
According to Tibbetts, Knight Frank chose Siebel eBusiness Applications based on Siebel Systems' unrivalled vision for eBusiness, the company's global deployment experience and the quality of professional support demonstrated by Siebel staff. Knight Frank was also highly impressed by the software's functionality, scalability, multi-currency support and ease of use.
About Siebel Systems
Siebel Systems, Inc. (Nasdaq:SEBL - news) is the world's leading provider of eBusiness applications software. Siebel Systems provides an integrated family of eBusiness application software enabling multichannel sales, marketing and customer service systems to be deployed over the Web, call centers, field, reseller channels, retail and dealer networks. Siebel Systems' sales and service facilities are located in more than 37 countries. For more information, please visit Siebel Systems' Web site at www.Siebel.com.
Except for the historical information contained herein, this press release contains forward-looking statements that involve risk or uncertainties. Future operating results of Siebel Systems may differ from the results discussed or forecasted in the forward-looking statements due to factors that include, but are not limited to, risks associated with customer relations, such as the availability of Siebel Systems' products and services, customer implementation of products and services, relationships with third-party vendors and systems integrators, concentration of revenues in a relatively small number of customers, existence of errors or defects in products, ability to successfully manage growth, significant current and expected additional competition and the need to continue to expand product distribution and services offerings. Further information on potential factors that could affect the financial results of Siebel Systems are included in Siebel Systems' Annual Report on Form 10-K for the year ended December 31, 1999 and its other filings with the Securities and Exchange Commission.
Note to Editors: Siebel is a trademark of Siebel Systems, Inc. and may be registered in certain jurisdictions. All other product and company names mentioned are the property of their respective owners and are mentioned for identification purposes only.
Press Release
Knight Frank Standardizes on Siebel eBusiness Applications
Leading Global Property Consultancy Shortens Sales Cycle, Closes Greater Number of Sales Opportunities, and Enhances Customer Satisfaction Throughout Europe With Siebel Sales
SAN MATEO, Calif.--(BUSINESS WIRE)--Feb. 5, 2001-- Siebel Systems, Inc. (Nasdaq:SEBL - news), the world's leading supplier of eBusiness applications software, today announced that Knight Frank, one of the world's leading property consultancies, has standardized on Siebel eBusiness Applications within its commercial property division.
By deploying Siebel eBusiness Applications across its European commercial property sales organization, Knight Frank is increasing its sales revenue and profitability, while enhancing the quality of service its commercial property customers receive.
Knight Frank is one of the world's largest and most established property consultancies. On a global basis, the firm provides a broad range of services on all aspects of commercial and residential property. These services include building surveying, property rating, valuations and research, property management, planning and investment consultancy. Through a strategic alliance with Grubb & Ellis, the leading U.S. real estate service provider, Knight Frank comprises approximately 8,000 people based in 200 offices in 29 countries throughout the world.
Prior to the introduction of Siebel eBusiness Applications, Knight Frank's commercial property customer information was contained on a disparate, fragmented set of systems. This approach made it difficult for Knight Frank to generate a comprehensive understanding of its customers, prospects, competitors and also individual property instructions. There was a low rate of referral and cross-selling within the organization, and Knight Frank identified the need to maximize its business win rate and reduce its cost of its bidding and pitching process.
Knight Frank is deploying Siebel Sales among 580 sales and sales support professionals throughout Europe to create a single and comprehensive company-wide view of its customers to enhance customer service and satisfaction, increase revenues and improve profitability. Each and every Knight Frank sales professional has instant access to a comprehensive view of the services the company has delivered -- or is in the process of delivering -- to customers and prospects throughout Europe. This allows Knight Frank to manage and close a greater number of high-quality sales opportunities, shorten the sales cycle and increase the individual margin per transaction. This pioneering deployment is being conducted with support from Siebel Premier Consulting Partner, Extraprise.
Siebel Sales provides sales representatives with ``real time'' information management, covering all commercial property acquisitions, disposals, lettings, new developments, investments and valuations. The software also provides representatives with a flexible reporting methodology, covering individual clients, vertical markets, properties, geographical areas and timescales. And Siebel Sales enables representatives to instantly create and review comprehensive client profile information, contact reports and client mailings. The result is an enhanced ability to close more business, improve client service and shorten sales cycles.
``To successfully sustain our position as one of the world's foremost property consultancies, we must fully understand our clients businesses and property needs,'' said Mike Tibbetts, Project Manager, Knight Frank. ``Using Siebel eBusiness Applications, every employee has an instant and comprehensive view of current and historic work conducted on behalf of clients. This will enable Knight Frank to coordinate work carried out for global clients, particularly where Knight Frank provide multiple services in multiple locations, and to refer more business around the Knight Frank group. Most importantly, Siebel eBusiness Applications will support the introduction of effective client relationship management enhancing the quality of client service and satisfaction.''
According to Tibbetts, Knight Frank chose Siebel eBusiness Applications based on Siebel Systems' unrivalled vision for eBusiness, the company's global deployment experience and the quality of professional support demonstrated by Siebel staff. Knight Frank was also highly impressed by the software's functionality, scalability, multi-currency support and ease of use.
About Siebel Systems
Siebel Systems, Inc. (Nasdaq:SEBL - news) is the world's leading provider of eBusiness applications software. Siebel Systems provides an integrated family of eBusiness application software enabling multichannel sales, marketing and customer service systems to be deployed over the Web, call centers, field, reseller channels, retail and dealer networks. Siebel Systems' sales and service facilities are located in more than 37 countries. For more information, please visit Siebel Systems' Web site at www.Siebel.com.
Except for the historical information contained herein, this press release contains forward-looking statements that involve risk or uncertainties. Future operating results of Siebel Systems may differ from the results discussed or forecasted in the forward-looking statements due to factors that include, but are not limited to, risks associated with customer relations, such as the availability of Siebel Systems' products and services, customer implementation of products and services, relationships with third-party vendors and systems integrators, concentration of revenues in a relatively small number of customers, existence of errors or defects in products, ability to successfully manage growth, significant current and expected additional competition and the need to continue to expand product distribution and services offerings. Further information on potential factors that could affect the financial results of Siebel Systems are included in Siebel Systems' Annual Report on Form 10-K for the year ended December 31, 1999 and its other filings with the Securities and Exchange Commission.
Note to Editors: Siebel is a trademark of Siebel Systems, Inc. and may be registered in certain jurisdictions. All other product and company names mentioned are the property of their respective owners and are mentioned for identification purposes only.
