We are Symphony : A conversation with Anindita Datta
June 4, 2026
From product management to AI strategy, Anindita Datta’s journey at Rakuten Symphony reflects curiosity, adaptability, and a strong drive to keep learning. Today, as an AI Operations and Strategy Manager in the OSS Business Unit, she works at the intersection of technology, strategy, and collaboration, helping bring AI solutions to life across the organization.
We spoke with Anindita about her journey, what motivates her, and her experience working at Symphony.
Let’s start from the beginning; how did your career journey lead you here?
I started my career in 2007 in India as an engineer, working in mainframe systems. Like many engineers at the time, I began with a very technical focus, but over the years I became more interested in how systems come together to solve real business problems.
That curiosity led me into telecom-related solutions, where I worked on application-to-peer messaging platforms including the systems behind OTPs and communication services that people use every day.
I’m originally from Kolkata, and I moved to Japan in 2019 after my husband relocated here for along-term project. It was a big transition, both personally and professionally, involving a fresh start, adapting to a different culture, and navigating a new job market.
While exploring opportunities in Japan, I came across Rakuten. At that time, the company was growing rapidly, and the role felt like a great opportunity to try something new and expand my experience.
I joined Rakuten Mobile in December 2019 as a Product Owner, working on procurement systems. I was responsible for solutions covering vendor onboarding, supplier selection, purchase requests, purchase orders, and payment management. Over time, I moved from handling a single product to managing a broader suite of products.
When Rakuten Symphony was established, I became part of that journey, and my role gradually evolved from product-focused work into more strategic and program-oriented responsibilities.
Looking back, what made you take that leap into a new role and environment?
For me, it was really about being open to change and learning.
At that point in my career, I hadn’t worked as a Product Owner before, so it was definitely outside my comfort zone. But I’ve always believed that growth comes from trying new things, even if you’re not fully confident at the beginning.
I approached it with a simple mindset; “Give it a try, learn as much as possible, and see where it leads.” That mindset helped me step into something unfamiliar, and eventually, I found myself really enjoying it.
How would you describe what you do?
Today, I work as an AI Operations and Strategy Manager within the OSS Business Unit.
My role brings together several areas; program management, governance, and strategy. I focus on ensuring that our deliverables stay aligned with expectations, that teams are well-coordinated, and that we continue to move forward in a structured and efficient way.
I work closely with product teams, UI/UX teams, and other stakeholders across the organization. This includes tracking requirements, planning delivery timelines, identifying potential risks, and making sure any blockers are addressed early.
Another important part of my role is supporting new product introductions. Whenever we are building anew solution, there is a structured process that involves aligning with strategy, sales, and leadership teams, and building a business case for the product. I contribute to that process as well.
The role is highly collaborative. It requires constant communication and alignment across teams, and that’s something I really enjoy. It gives me the opportunity to work across different functions and contribute to a bigger picture.
What does a typical day look like for you?
I like to start my day with something that helps me feel grounded, so I usually go to the gym in the morning. It gives me energy and helps me start the day with a clear mind.
Once I’m at work, my day typically involves a mix of discussions, planning sessions, and collaboration with teams across different regions. Since we work in a global setup, there are many opportunities to connect with people, exchange ideas, and move initiatives forward together.
I also try to make time for personal learning. I’m currently studying Japanese, and I often use my commute to read or review what I’ve learned. It’s a small habit, but it helps me stay consistent.
What stood out to you most when you first joined?
One of the first things I noticed was the speed at which things move.There’s a strong sense of momentum, and it creates an environment where you’re constantly learning and evolving.
Another aspect I really appreciated was the diversity. I was pleasantly surprised by how international the environment is. Working with people from different backgrounds and cultures brings a lot of different perspectives, and it helps you develop both professionally and personally. It also makes collaboration more dynamic and interesting.
Can you share a moment where you felt you really stepped out of your comfort zone?
One moment that stands out was during Rakuten Optimism last year.
We were showcasing one of our AI products, and I had the opportunity to present it to visitors at the booth. Many of them spoke Japanese, so I found myself needing to deliver demos in Japanese, something I wasn’t fully prepared for.
It was definitely outside my comfort zone, but I decided to go ahead and try. It may not have been perfect, but I was able to communicate, connect with the audience, and complete the demos.
For me, that experience was very meaningful. It showed me that growth often comes from simply being willing to try, even when you’re not fully confident.
What mindset helps you navigate both your work and personal journey?
I believe in not giving up and trusting the process.
I believe that everything happens for a reason, even if we don’t understand it immediately. Sometimes challenges or setbacks can feel difficult in the moment, but overtime you realize that they helped you grow stronger or learn something important.
That mindset helps me stay positive and keep moving forward, both in my career and in life.
What do you enjoy doing outside of work?
I enjoy staying active and exploring new places.
Japan is a wonderful place for that, especially with how each season brings something unique; whether it’s nature, food, or local experiences. I like traveling, visiting the countryside, and trying different seasonal specialties.
I also enjoy baking and have a sweet tooth. One of my favorite flavors is “Nolen Gur,” a traditional jaggery from West Bengal that is especially popular in winter. It reminds me of home and brings a sense of familiarity, even when I’m far away.
What advice would you give to someone thinking of joining Rakuten Symphony?
Be open, stay curious, and don’t hesitate to ask questions.
It’s important to be honest with yourself; if you don’t understand something, it’s always better to ask. In my experience, people here are very supportive, and there is a strong culture of collaboration. If you are willing to learn and engage with others, you will find many opportunities to grow.
Looking ahead, what are you excited about in your career?
I’m excited to continue growing at the intersection of product, strategy, and operations.
In the future, I would like to take on a role where I can contribute more broadly to shaping products, from defining their strategy to overseeing their growth and business impact. It’s something I’m gradually working towards.
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