Along with the telecommunication profession organizational reform unceasing evolution, the telecommunication market opening and the competition as well as China joined WTO, the Chinese telecommunication profession market pattern has had the profound change, various telecommunication operation business was facing the force challenge and the brand-new opportunity. Positively adjusts the operation and the developmental strategy, the foundation conformity service operation strut system (Operation Support System), has become the telecommunication operation business the important strategy.
Forlink Software take its advanced application integration technology, for many years for a long time has provided the product, the technology and the service as the telecommunication service operation strut system and each kind of operational channel construction. Forlink relies on its technical accumulation and the experience, designs sends out: ForOSS telecommunication service operation strut system whole solution.
What can ForOSS bring for the telecommunication operation business?
The ForOSS telecommunication service operation strut system causes the telecommunication operation business maximum limit to protect had the investment under the premise, rapidly and effectively the conformity had the operational channel;
ForOSS will provide the new operational channel and the future operational channel high expansion ability, thus the greatest degree will satisfy the telecommunication operation business unceasingly to grow and the change service demand;
ForOSS enormously raised the telecommunication operation service level, the management level and the management level of decision;
ForOSS (overall had cost) through lower TOC is operation business has provided higher ROI (investment repayment).
ForOSS solution composition
□□□□ForOSS the telecommunication service operation strut system as the application integrates the platform take ForEAI, realized has cost the platform, the customer manages service platform the and so on the platform effective integration and the telecommunication operation various operational channel effective conformity. ForOSS follows ITU (international electricity association) the newest standard, conforms to TMN (telecommunications management network) the guiding principle from the net Yuan management level, the network management level to the service management level, the management management level open multilayered system structure, conforms to TOM which TM Forum (telecommunication management forum) proposed (telecommunication operation model), eTOM (enhancement telecommunication operation model) and NGOSS system, cover telecommunication operation complete domain and so on provision of service, service safeguard and service measurement end-to-end management.

ForOSS superiority and characteristic
Standard and openness
□□□□ follows the telecommunication operation business newest service standard and the technology standard, ITU (international electricity association) and so on the international organization's newest standard, uses conforms to the international opening standard advanced technology (for example EAI, WorkFlow, CORBA, J2EE, XML and so on), with various merchants software and hardware product entire compatible integration.
Flexibility and expandability
□□□□ the full conformity telecommunication operation had various operational channel, and provides the opening the connection, the function module may along with the operation business organizational structure and the service flow development nimble combination and the expansion, the passable adapter namely has inserted on the software main line namely uses.
Individuality
□□□□ through may have custom-made the individuality parameter to cost the engine, the bookkeeping engine and so on, supports the service rule and the flow dynamic management, enable the operation business to win in keen competition by the individuality service.
High manageability and maintainability
□□□□ may the centralized management control various services platform and the system, the passable various seed grafting have entered the method rapid maintenance and the management, is easy to operate, is easy to maintain.
High performance
□□□□ the support surely level user number ultra large capacity real-time processing and concurrent processing, is full, reasonably uses the system resources, achieved the best system performance, can conveniently realize the system capacity and the handling ability smooth promotion.
Security and reliability
□□□□ the system movement software and hardware platform, the system core technology design has realized the high security and the reliability.
The ForOSS application integrates the platform and the service platform
□□□□ the telecommunication operation business service unceasing development set a higher request for the operation strut system construction:
The establishment unified application integrates the platform, the conformity service flow, each kind of service information, user data synthesis management.
The establishment unified costs the platform, realizes each kind of operation service unification to cost, the unification manages and unifies the settlement.
The establishment unified customer manages the platform, causes the management strategy true extension to become take the customer service as the center.
The effective conformity had the operational channel and expands the newest operational channel.
□□□□ when in ForOSS telecommunication service operation strut system design development, the strength science and technology fully applied it to provide the application for the telecommunication service operation strut system construction to integrate the valuable experience for a long time which the service station accumulated, used the advanced multilayered system structure, integrated platform - ForEAI as well as the unification service platform through the unified application - costs platform For-Billing and the customer manages platform For-CRM the close integration, caused the telecommunication operation various operational channel effective entire synthesis unified comprehensive operational channel, and has provided the powerful support for the new service expansion, effectively has met the service need which telecommunication operation business unceasingly developed.
The ForOSS application integrates platform - ForEAI
□□□□ForEAI has provided the construction and the movement application for the telecommunication operation various operational channel integrates the platform, is the ForOSS telecommunication service operation strut system core and the foundation.

ForEAI leaves the application through the CORBA software main line and the unification digital data service connection conformity which may facilitate expands to integrate the platform, and provides the comprehensive system administration, with the telecommunication operation service correlation all computations resources (for example user data and service information and so on) the conformity to a centralized management, in the integrated control environment, will cause the telecommunication operation business to be possible the simple quickly conformity pronunciation, the data and so on the different service, the rapid construction and the expansion data acquisition, will cost, the business management, bookkeeping processing, the settlement, the customer service, the business analysis and so on all telecommunication service system, organically entire will synthesize a comprehensive handling of traffic system, Realizes safely, is highly effective, the low cost operation, and enhances the operation strut system to be possible the extension, the maintainability and to the new service demand may the compatibility, thus effectively enhances the telecommunication operation the grade of service.
ForEAI main characteristic
Has the highly open advanced technology
□□□□ForEAI has used take CORBA and the CORBA/JAVA module as the foundation object-oriented technology, the middleware technology and by XML, the EJB primarily service, the data seal technology, based on the service object request broker orb, the realization service logic and the physical data separation, causes the disperser various operational channel use identical kind of standard - CORBA software main line to unify, causes the operational channel the renewal and the increase true realization namely inserts namely with (PLUG&PLAY), and has completed and other each external system for example bookkeeping and so on the unified connection.
The outstanding conformity with may expand the ability
□□□□ above ForEAI foundation, but with ease realizes costs the platform, the customer manages service platform the and so on the platform effective integration, had the telecommunication operation various operational channel effective conformity or transplants to the unified operation strut system above, and the rapid expansion realizes each kind of new operational channel. Has safeguarded by the customer information primarily customer resources, by the fees strategy primarily management resources and by the network infrastructure primarily operation resources organic synthesis, has effectively avoided the information isolated island and the building redundant project for the operation business.
Essential service platform - For-Billing constructs which on ForEAI costs the platform
□□□□ costs is one of most main telecommunication service operation strut system functions, along with the telecommunication operation business pronunciation, the data, the increment service swift and violent development and the user number high speed growth, the telecommunication costs more and more faces the following challenge: Every day will process costs the data quantity to be huge, to cost the data to originate broad (general telephone conversation, to roam telephone conversation, short news, IP, SSP, SCP and GPRS, CDMA and future 3G and so on), costs the principle change frequency along with the service change to speed up (for example preferential benefit strategy and set meal) and so on.
□□□□ when the strength science and technology costs the software domain in the telecommunication to have many years development to implement the experience, and the success promoted the migration, Internet, the wide band and so on has been vertical using the market costs the software product, for each big operation business widespread use. When the strength science and technology passes through the thorough research, developed unified for the telecommunication operation business design has cost platform For-Billing, the powerful guarantee telecommunication has cost the data processing accuracy, effectiveness, the stability and is high may the expansion.
For-Billing main characteristic
Advanced technical core, formidable expansion ability
□□□□For-Billing has fully used the advanced object-oriented technology, the form actuation and the event actuates the technology, causes For-Billing to be possible to facilitate support telecommunication operation all services each kind of change, and the guarantee along with increases the service type the development fast expansion.
Simple, real-time, unified costs processing
□□□□For-Billing may realize the pronunciation, the data, the increment service and so on the different operation service unification costs, the unification manages and unifies settles accounts, but enormously simplifies costs the processing flow, the enhancement costs processing timeliness.
Comprehensive, the fusion costs the service
□□□□For-Billing uses the tariff management engine, technology and so on unification speech single form, may to the different type service, differently cost the way, each kind of preferential benefit strategy and speech Fei Taocan and so on provides, the fusion support comprehensively.
Income safeguard establishes which on For-Billing (Revenue Assurance) system
□□□□ telecommunication operation business faces the final customer has the quantity to be big, the community splits up, the loyalty, credit not one and so on the characteristic, in addition the telecommunication costs the bookkeeping flow historical factor and the technical factor, causes not the good user the cheat behavior to be able to give the operation business to create the income to lose, how fully safeguards the accuracy and the realization complete counter- cheat which costs, counter- 漏损, already became important issue which telecommunication operation business had to face.
Forlink cost on platform For-Billing in the migration to establish the perfect income safeguard (Revenue Assurance) the system, local cost the data through the collection and roams costs the data, integrated in platform ForEAI in the application a structure centralization data warehouse, the on-line analysis processed the great data quantity the information and the report form application, provided the policy-making support to the corresponding department, simultaneously might by the service expert based on the user credit, information and so on receipts and disbursements balance, payment history, service plan formulate each kind of rule, built the perfect income safeguard rule storehouse, Carries on the effective monitoring, the recognition through high-level 稽核 and the control mechanism to user's expense behavior, tracks and traces, is accurate, promptly discovered in the entire income flow the income 漏损 and the prompt warning, the notice and assistance operation business promptly takes the effective action to stop the income 漏损.
The important service platform - For-CRM customer constructs which on ForEAI manages the platform
□□□□ along with the telecommunication market daily opening, comes from exterior and the internal formidable competition pressure forces various telecommunication operation business change management pattern, sets up "take the customer as the center" the strategic concept, from take produces the operation gradually to transform as the center for serves take the customer as the center, through enhances the customer the degree of satisfaction and the loyalty, the promotion customer value strengthens the core competitive ability.
□□□□ when the strength science and technology unifies many years experience and to CRM (customer relations management), DSS (decision-making support program) the thorough research, developed the unified customer for the telecommunication operation business design to manage platform For-CRM. Through For-CRM, may realize the telecommunication customer management service channel, the service operation process and the customer data mining and management high degree of concentration unified and the real-time processing, truly realizes CRM (customer relations management)"take the customer as the center" real-time highly effective serves the mechanism, supports causes the customer to make the purchase decision the entire process and enjoys the service the entire process, and causes to the user data, the service information excavation and divides 析变 more thorough, simple and is effective, provides the most practical basis for each telecommunication service improvement and the consummation.
For-CRM main characteristic
□□□□For-CRM through many kinds of turned on the channel activity and so on enterprise's marketing, sale, service, partner strings together has realized a complete service function closed loop, simultaneously in each link, is all recorded with the enterprise related customer activity, and carried on the commercial analysis by the corresponding link commercial intelligence mechanism, thus for the enterprise prompt understanding market and the customer new trend, and to changed makes the response to provide the policy-making support.

For-CRM practically enhances the telecommunication operation business the core competitive ability
The maximized customer life cycle value and effectively avoids the customer draining
□□□□ through For-CRM, the accumulation each time the historical data which alternately produces with the customer and unifies each kind of exterior data, forms 360 customers views, accurately distinguishes the valuable customer and the forecast customer demand, seamless provides the most superior product and the service through each kind of channel for the customer, thus the maximized customer life cycle value, enhances the customer degree of satisfaction, avoids the customer draining.
Promotion customer gain ability
□□□□ through For-CRM, carries on the effective capture, screening, the clue track and the effect to the sales opportunity appraised, comprehensive monitoring and advancement sale service development.
Thorough excavation customer demand
□□□□ through For-CRM, effectively collects each kind of customer information and the memory in the unified database, the data mining tool may help the enterprise to carry on the thorough analysis and the excavation to customer each kind of information, makes the enterprise "to understand the customer compared to customer itself".
Acceleration enterprise to customer speed of response
□□□□ through For-CRM, has consummated enterprise's operation flow, greatly reduced the enterprise to the customer response time, the enterprise has also been allowed keen to catch the customer the demand, thus for improvement enterprise's provision of service reliable basis.
The help enterprise improves the service
□□□□ through For-CRM, provides the driving customer concern to the customer, according to sells provides the individuality with the service history service, provides a more specialized service in the knowledge management foundation to the customer, the strict customer dispute tracks, these all become the enterprise to improve the service the powerful guarantee.
Enhances the enterprise the working efficiency
□□□□For-CRM has established the customer and the enterprise interactive unified platform, the customer and an enterprise contact may complete many services, greatly enhanced the management efficiency.
Standard enterprise's management
□□□□For-CRM has provided the unified service platform, brings into line with individual work to in the enterprise standard service flow, simultaneously each kind of service information storage in the unified database, has avoided the loss which the repetition work and the personnel mobile creates.
Provides the science for enterprise's decision-making the support
□□□□For-CRM through the advanced data warehouse technology, leaves practical DSS through the intelligent commercial knowledge management structure (decision-making support program), helps the enterprise to understand behind the information and the data contains the rule and the logical relations, raises the enterprise operation level for the telecommunication operation business to provide the powerful support.
ForOSS comprehensive realization telecommunication operation various operational channel
□□□□ for many years, Forlink participated in various telecommunication operation business many operational channel and the operation strut system construction, and participated in the telecommunication operation business newest OSS standard discussion and the formulation work, effectively had guaranteed the ForOSS telecommunication service operation strut system design development completely conforms to the telecommunication operation business technology standard and the service standard, and has followed three structures principles of design, tallies to the OSS system structure, the network architecture, the application software structure, the system software and hardware, exterior connection and the safety control and so on various aspects specification.
□□□□ integrates above the platform foundation in the ForEAI application, Forlink not only designs sends out the unification the telecommunication (costs platform For-Billing using the processing model and the service platform and customer manages platform For-CRM), and uses the service module above the service platform the structure way to develop and the integration has highly openness with to be possible to expand the ability each kind of operational channel, for example:
The telecommunication synthesis costs the system
Telecommunication synthesis checkout system
Telecommunication comprehensive bookkeeping system
Telecommunication synthesis customer service system
Telecommunication business analysis system
Telecommunication income safeguard system
Telecommunication movement supervisory system
The telecommunication accommodates the disaster backup solution
... ...
□□□□ comprehensive, is complete and the close fusion ForOSS telecommunication service operation strut system whole solution, for the telecommunication operation business construction individuality, the socialization, the information the comprehensive operation strut system which satisfied the real-time processing and the future service development needs has provided the omni-directional product and the service support.