Schneider Electric Launches EcoCare Advanced+ for Electrical Distribution to Deliver New Levels of Support, Improve Operational Efficiency and Safety

"This enhanced tier builds on the foundation of EcoCare and reflects our broader strategy of how we unlock the full potential of our customers' electrical infrastructure – in a way only Schneider Electric can," said Jerome Soltani, Senior Vice President, Services, Schneider Electric. "EcoCare Advanced+ for Electrical Distribution represents the future of customer support. It is a clear example of how we continue to deliver on our promise of empowering businesses to operate smarter, safer, and more sustainably."

EcoCare offers next-level support for electrical distribution equipment by providing priority access to services experts, on-site or remotely, combined with advanced analytics and AI, starting from the very first day of installation of low and medium voltage assets. The result is improved electrical distribution equipment's performance, safety, reduced downtime, and optimized maintenance strategy.

EcoCare Advanced+ for Electrical Distribution offers a distinctive level of service, emphasizing expedited, priority access to service experts and benefits:

• Predictive & Condition-Based Maintenance: Customer Success Team collaborates with each member to devise a tailored success plan and diligently monitors its progress.
• 24/7 Remote Monitoring and Fault Detection: A remote team of experts from the Connected Services Hub supervises electrical asset health status, based on predictive analytics and AI.
• Priority Support and Accelerated Issue Resolution: A dedicated Service Level Agreement and upgrade options, ensuring prompt on-site intervention by a highly skilled services team in the event of emergencies.
• Direct Access to Schneider Electric Experts: Access to advanced technical support experts during business hours via a hotline or chat.
• Compliance and Audit Readiness: Support to help protect employees, comply with regulations, and optimize operations.
• Included Labor and Parts Coverage: Financial benefits, including spare parts, labor, and travel for on-site intervention, all included.
• Extended Warranty: Extension of the standard manufacturer's warranty.

EcoCare offers a range of support levels and features

The EcoCare service plan from Schneider Electric offers three distinct membership levels to meet the needs of our growing subscription base, allowing members to optimize their support as their operations become more complex:

• EcoCare Essential: Access to resources and experts to help resolve issues faster and improve the resiliency and efficiency of business and operations.
• EcoCare Advanced: Exclusive access to additional support features, including consultancy from experts and advanced analytics, to optimize operations.
• EcoCare Advanced+ for Electrical Distribution: The most comprehensive service tier designed to maximize the long-term value of our customers' electrical distribution systems.

For more information on the full range of EcoCare services, please visit https://www.se.com/us/en/work/services/assets-and-systems-services/ecocare. 

About Schneider Electric

Schneider's purpose is to create Impact by empowering all to make the most of our energy and resources, bridging progress and sustainability. At Schneider, we call this Life Is On.

Our mission is to be the trusted partner in Sustainability and Efficiency.

We are a global industrial technology leader bringing world-leading expertise in electrification, automation and digitalization to smart industries, resilient infrastructure, future-proof data centers, intelligent buildings, and intuitive homes. Anchored by our deep domain expertise, we provide integrated end-to-end lifecycle AI enabled Industrial IoT solutions with connected products, automation, software and services, delivering digital twins to enable profitable growth for our customers.

We are a people company with an ecosystem of 160,000 colleagues and more than a million partners operating in over 100 countries to ensure proximity to our customers and stakeholders.

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SOURCE Schneider Electric