TTEC Digital and VoxEQ Partner to Deliver Real-Time Voice Biometrics in SmartApps Cloud

"Our partnership with VoxEQ is a game-changer for our SmartApps Cloud clients," said Dave Seybold, CEO, TTEC Digital. "We're delivering a cost-effective, scalable, AI-powered solution that brings powerful fraud detection to organizations of all sizes. By removing friction and enhancing caller protection, we're helping our clients build trust and deliver better experiences."

Unlike traditional voiceprint systems, which suffer from low opt-in rates, high false positives, and exploitable vulnerabilities, VoxEQ's Verify solution offers comprehensive fraud protection for every call. As part of TTEC Digital's SmartApps software, it also reduces average handle time by simplifying identity verification workflows, allowing agents to focus on serving customers rather than interrogating them.

"Phone-based fraud is rising fast, and bad actors are getting smarter every day," said Jack Caven, CEO, VoxEQ. "We're proud to join forces with TTEC Digital to bring real-time voice intelligence to the front lines of customer engagement. With seamless voice bio-signal analysis in SmartApps, contact centers can detect imposters in seconds and protect every caller — even those who've never been seen before."

Key benefits of the TTEC Digital SmartApps integration with VoxEQ include:

• Enhanced authentication with analysis of voice bio-signals from the first second of a call.
• Protection for all callers, including anonymous and first-time callers.
• Streamlined workflows that reduce average handle time.
• Detection of repeat imposters and synthetic voices, while allowing trusted synthetic use cases like voicemail systems and virtual agents.
• Privacy-first architecture with no storage of PII (personally identifiable information) or voiceprints.

As fraud threats continue to evolve, TTEC Digital and VoxEQ are committed to helping organizations stay ahead with intelligent, scalable solutions that protect every customer interaction. To explore how SmartApps Cloud and VoxEQ Verify can elevate contact center security and efficiency, visit ttecdigital.com/solutions/smartapps-cloud.

About TTEC

TTEC (pronounced T-TEC) Holdings, Inc. (NASDAQ: TTEC) is a leading global CX (customer experience) technology and services innovator for AI-enabled digital CX solutions. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. Leveraging next-gen digital technology, the Company's TTEC Digital business designs, builds, and operates omnichannel contact center technology, CRM, AI, and analytics solutions. The Company's TTEC Engage business delivers AI-enhanced customer engagement, customer acquisition and growth, tech support, back office, and fraud prevention services. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client, customer, and employee satisfaction scores across the globe. The Company's employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. To learn more visit us at ttec.com.

About VoxEQ Inc.

VoxEQ is a leader in extracting compelling and meaningful insights about an individual, from their voice. VoxEQ serves top financial institutions and other commerce and customer focused companies - leveraging and blending best in class voice signal processing with AI/ML, VoxEQ analyzes subtle factors in the voice that provide clues to a person's physiology, health and well-being that transcend a voiceprint. For more information visit voxeq.ai.

Media Contact:
Meredith Matthews
meredith.matthews@ttec.com 
+1 281-770-2566

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SOURCE TTEC Holdings, Inc.