June 30th, 2015
GovDelivery Improves Public Transit Rider Experience By Offering Real Time Updates via Text
Actua company, GovDelivery, is helping to further improve the rider experience on the Altamont Corridor Express (ACE) train. The regional rail service just tapped GovDelivery’s digital communication platform to launch a new text-messaging program that will allow riders to request and receive the specific real-time updates they need, right on their mobile phones. While ACE already offers several other digital communication options through GovDelivery for riders looking to receive regular emails or text messages on rush hour alerts and real-time emergency alerts, this additional program offers a two-way text option to help riders stay connected on train arrival and departure times and delays.
“Given that 73% of mobile phone users leverage text messaging, ACE is improving the level of service it provides by allowing riders to request relevant, real-time updates via text message,” said Scott Burns, CEO and Co-Founder at GovDelivery.
And providing real-time updates is just one of many great examples of transportation agencies across the country leveraging technology to better ensure public safety and achieve greater customer satisfaction. In addition to other rail services like Bay Area Rapid Transit (BART) and Dallas Area Rapid Transit (DART), state, local and federal agencies are leveraging GovDelivery’s technology to achieve improved outcomes that include everything from real-time alerting for drivers to online license registration and renewal and even targeted marketing campaigns around preventing drunk driving, preparing for severe weather or preventing highway deaths. For more details on ACE’s new program, please visit: www.govdelivery.com/news-room/...e-altamont-corridor-express/