Oracle Introduces Fusion Agentic Applications for Customer Experience

• Contract Compliance Workspace: Helps sellers advance deals and protect revenue with end-to-end contract oversight across an enterprise contract portfolio to help identify, prioritize, and address risks. By semantically analyzing contracts, it can help detect deviations from policies and propose next steps. This shifts manual contract management to proactive risk management and helps reduce cycle time and improve deal quality.
• Cross-Sell Program Workspace: Helps sales teams achieve higher win rates, lower customer acquisition costs, identify growth opportunities, and drive predictable expansion revenue. This changes reactive campaigns into proactive, always-on revenue expansion.
• Marketing Command Center: Helps marketing teams identify new revenue opportunities, prioritize target segments, and launch the next best growth program based on unified enterprise signals. This transforms manual analysis of fragmented data sources into coordinated continuous growth execution.
• Sales Command Center: Helps sales teams convert more leads, reduce churn, and accelerate revenue growth. This replaces manual oversight with continuous monitoring, risk analysis, and next-best-action execution.
• Service Manager Workspace: Helps service teams improve service quality and accelerate resolution by continuously monitoring service operations and surfacing escalations, customer risk, and service performance. This elevates traditional service dashboards into a proactive action-oriented assistant.

The new Fusion Agentic Applications for customer experience are supported by a full AI ecosystem anchored by Oracle AI Agent Studio. With the new Agentic Applications Builder in the Oracle AI Agent Studio, organizations can build, connect, and run AI automation and agentic applications using reusable Oracle, partner, and external agents without traditional application development. In addition, built-in observability, ROI measurement, and safety controls enable agents to deliver measurable value and operate responsibly at scale.

To learn more about Oracle Fusion Applications, visit www.oracle.com/applications 

About Oracle Fusion Cloud Applications 
Oracle Fusion Cloud Applications provide an integrated suite of AI-powered cloud applications that enable organizations to execute faster, make smarter decisions, and lower costs. Oracle Fusion Applications include: 

• Oracle Fusion Cloud Enterprise Resource Planning (ERP): Provides a comprehensive suite of AI-powered finance and operations applications that help organizations increase productivity, reduce costs, expand insights, improve decision-making, and enhance controls. 
• Oracle Fusion Cloud Human Capital Management (HCM): Provides a unified AI-powered HR platform that connects people, processes, and data to help organizations automate the employee lifecycle, enhance the employee experience, and drive better business outcomes with a human-agent workforce.  
• Oracle Fusion Cloud Supply Chain & Manufacturing (SCM): Provides a unified AI-powered platform that integrates supply chain and operations processes and helps organizations enhance resilience and quickly adapt to market changes. 
• Oracle Fusion Cloud Customer Experience (CX): Provides a suite of AI-powered applications that helps organizations manage sales, service, and marketing processes to win business, build stronger customer relationships, and improve customer experiences. 

About Oracle 
Oracle offers integrated suites of applications plus secure, autonomous infrastructure in the Oracle Cloud. For more information about Oracle (NYSE: ORCL), please visit us at www.oracle.com . 

Trademarks
Oracle, Java, MySQL, and NetSuite are registered trademarks of Oracle Corporation. NetSuite was the first cloud company—ushering in the new era of cloud computing. 

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SOURCE Oracle