Consider Bertelsmann Services, a global provider of outsourced services for the healthcare, technology, broadband, publishing, automotive and travel industries. It recently announced a migration to Salesforce.com from its existing Siebel ( Nasdaq: SEBL - news) database, in part because it was having difficulty inputting, extracting and reporting on data in the Siebel environment.
Markus Ramirez, vice president of customer services, told CRMDaily.com he decided on Salesforce.com because he liked its simplicity and low cost. "Most CRM implementations fail because of feature overload. They are difficult to maintain, and employees need to be specially trained," he said.
Not that Bertelsmann Services has ditched Siebel entirely. The company still uses and is pleased with its call center application