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PTC Launches ServiceMax AI, a Generative AI-Powered Field Service Assistant

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PTC Inc 146,35 € PTC Inc Chart -0,95%
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  • Leading field service management solution delivers new GenAI capabilities to service organizations to increase technician effectiveness
  • Reschedules appointments, automates manual tasks, reviews asset history, and provides predictive maintenance guidance to streamline service execution
  • Intelligently searches through manuals, troubleshooting guides, and service history to answer technician questions and proactively recommend service resolutions

BOSTON, Feb. 12, 2025 /PRNewswire/ -- PTC (NASDAQ: PTC) today announced the release of the ServiceMax AI field service management assistant powered by generative artificial intelligence (GenAI). ServiceMax AI leverages the full documented history of a field asset stored in the ServiceMax® platform, including equipment data, service history, and known service resolutions, to help field service technicians get more done in less time. With the power of GenAI, technicians can use ServiceMax AI Chat to answer questions about a specific job or asset, automate manual documentation and scheduling tasks, and review proactive recommendations for predictive maintenance. 

ServiceMax AI is based on decades of field service expertise and the latest GenAI technology, enabling service organizations to modernize their workflows and the technician experience.

For a more in-depth look at ServiceMax AI, including how it's addressing workforce challenges, how it mimics natural human interaction, and its place in the age of agentic AI, please read this blog from Joseph June, General Manager of ServiceMax: The Next Evolution in Field Service: AI-Powered ServiceMax is Solving the Technician Knowledge Challenge.

About PTC

PTC (NASDAQ: PTC) is a global software company that enables manufacturers and product companies to digitally transform how they design, manufacture, and service the physical products that the world relies on. Headquartered in Boston, Massachusetts, PTC employs over 7,000 people and supports more than 30,000 customers globally. For more information, please visit www.ptc.com

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PTC, ServiceMax, and the PTC logo are trademarks or registered trademarks of PTC Inc. and its subsidiaries in the United States and other countries.

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SOURCE PTC Inc.


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24.01.2020 - 09:04 Uhr
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Korrektur beendet
Wenn Internet der Dinge, Augmented Reality und KI boomen, dürfte der Maschinenraum nicht leer ausgehen.
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10.04.2000 - 14:08 Uhr
MOTANG
!!! STRONG BUY --> Parametric Technology (878836) !!!
Parametric Technology (878836) -------------------------------- Develops, markets and supports collaborative product commerce (cpc) solutions which help manufacturing companies shape innovation and achieve sustainable conpetitive advantage in the internet age; And provides training, consulting, support and e-commerce services to customers worldwide. ---------------------------------------- Second Quarter FY2000 Earnings Release PTC is scheduled to report its financial results for the second quarter of fiscal 2000 on Tuesday, April 18th, before the market opens. The company will host a conference call to discuss its results at 10 a.m. Eastern that same day. The conference call will be broadcast live on the web. (http://www.ptc.com/) PTC Receives $2.2 Million Order from KUHN of France WALTHAM, Mass.--(BUSINESS WIRE)--April 7, 2000-- ----------------------------------------------------- PTC's Pro/ENGINEER flexible engineering solutions in first step toward e-Business initiative at KUHN PTC (NASDAQ: PMTC) today announced it has received a $2.2 million order for its flexible engineering solution, including Pro/ENGINEER software and services, from KUHN, a world leader in farming equipment and accessories. KUHN (www.kuhnsa.com), with headquarters in Saverne, France, operates four production facilities in France, has sales offices worldwide, and is one of the largest companies in the international farming equipment market. KUHN will deploy the PTC i-Series flexible engineering solutions, including Pro/ENGINEER and Pro/MECHANICA software, across its design and manufacturing departments, replacing the legacy 2D CADAM software. The PTC solution will enable KUHN to address its challenges of faster time-to-market and increasing competition. All software was shipped to the company during PTC's second fiscal quarter (ended April 1, 2000). "PTC i-Series solutions enable us to deliver better products faster to market, which definitely gives us the possibility to strengthen our leadership in the farm machinery industry," said Michel Sieber, president of KUHN. Mr. Sieber added that his company completed an extensive evaluation of CAD offerings from various vendors before selecting PTC. "We're confident Pro/ENGINEER will also help ensure effective management of company knowledge re-use by accelerating and streamlining the design processes across our design and manufacturing operations. As a result, we can better focus on development of new products and services that will meet our customers' needs." "PTC offers a large array of capabilities that afford manufacturers, like KUHN, the flexibility to make wholesale design changes without running high risks," said C. Richard Harrison, president and CEO of PTC. "We are confident that the use of PTC's flexible engineering solutions will help KUHN strengthen their competitive edge in the farm machinery industry by reducing time and cost." About PTC's Flexible Engineering Solutions The PTC i-Series of flexible engineering solutions, based on PTC's award winning Pro/ENGINEER software and the practices of PTC Global Services, is a group of design and engineering solutions focused at addressing collaborative product commerce engineering initiatives. These solutions are relied on daily by more than 250,000 users to drive their worldwide product development and engineering functions. The solutions use unique approaches with many patent-pending and award winning technologies such as Pro/ENGINEER behavioral modeling that captures engineering knowledge and allows designers to innovate new products more rapidly and effectively. The PTC i-Series of flexible engineering solutions, underpinned by PTC's Windchill software, also features Pro/MECHANICA, DIVISION, Pro/DESKTOP, ICEM, CDRS, InPart, CADDS 5i, and MEDUSA. About PTC PTC (Parametric Technology Corporation), founded in 1985 and headquartered in Waltham, Mass., USA, develops, markets, and supports collaborative product commerce (CPC) solutions that help manufacturing companies shape innovation and achieve sustainable competitive advantage in the Internet age. These B2B e-commerce solutions employ powerful Web-based collaboration and flexible engineering technologies to streamline product development and delivery processes. PTC's software solutions are complemented by the strength and experience of PTC Global Services, which provides training, consulting, support, and e-commerce services to customers worldwide. With PTC's CPC solutions, manufacturers can take advantage of the Internet to improve product quality, reduce costs, and shorten time-to-market cycles. In its fiscal year ended September 30, 1999, the company achieved more than $1 billion in revenue. PTC can be reached at 781-398-5000, or via the Web at http://www.ptc.com. Except for the historical information contained herein, matters discussed in this news release may constitute forward-looking statements that involve risks and uncertainties that could cause actual results to differ materially from those projected. These risks and uncertainties include PTC's ability to anticipate and adequately respond to evolving customer requirements and to deliver products and services that meet those requirements together with such other risks and uncertainties as are detailed from time to time in reports filed by PTC with the Securities and Exchange Commission, including PTC's most recent reports on Form 10-K and 10-Q. The announcement of any particular sales order is not necessarily indicative of the timing of recognition of revenue from such order or the level of revenue for any particular period. Parametric Technology Corporation, Pro/ENGINEER, Pro/MECHANICA, InPart, CADDS, and Windchill are registered trademarks and all names in the PTC product family as well as the PTC logo are trademarks of Parametric Technology Corporation or its subsidiaries in the United States and in other countries. All other companies and products referenced herein have trademarks or registered trademarks of their respective holders. CONTACT: Parametric Technology Corporation John W. Hudson, (781) 398-5561 jhudson@ptc.com or Parametric Technology Corporation Rhonda Amo, (651) 765-3065 ramo@ptc.com Parametric Technology (878836) ------------------------------- Develops, markets and supports collaborative product commerce (cpc) solutions which help manufacturing companies shape innovation and achieve sustainable conpetitive advantage in the internet age; And provides training, consulting, support and e-commerce services to customers worldwide.
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