Kleiner Bericht aus einer US XBox Newsgroup:
"J. Alexander Panic" wrote:
>
> True story:
>
> My Xbox broke after 3 days of using it. Started freezing on Munch. Called
> the 1-800 number and explained the problem. They asked how long I had the
> console and I told them 4 months (to see what they'd charge after the 90
> day warranty expired). She asked if I bought Microsoft's "extended"
> warranty for $49.99. I said, "no." She said, "that's unfortunate, we DO
> recommend you do so." She told me the problem IS hardware related and said
> to send the console in. I asked if there's a fee. She said the price of
> shipping. I thought, "that's not bad." Then she said there's a DEFAULT
> fee of $129 for Microsoft to look at it (you pay this NO MATTER WHAT,
> unless you bought the rip off $49 warrant). It could remain $129 if it's a
> small problem, but if the problem is something with the harddrive, for
> example, she said it could be as much as $300 to fix. I said that's more
> than the console itself. She said no other place is authorized to fix it,
> and that's what I'm gonna have to pay. I explained to her that Nintendo
> has service centers so you can just bring it in and get it fixed anywhere
> in the country. I also told her Nintendo offers a year warranty, for free.
> Finally, I asked her when I can expect it back, she said that consoles
> currently being sent in to be fixed can be expected back SOMETIME IN
> AUGUST! 3 friggin' months. I asked her why and she says they're currently
> backed up. In other words tons and tons of consoles are being sent in.
> That was the end of it. I told her the Xbox is a joke and asked her to
> tell Bill Gates he sucks.
>
> The rundown:
>
> Microsoft: 90 day warranty.
> Nintendo: 1 year warranty.
>
> Microsoft: Minimum of $129 plus shipping to fix
> Nintendo: Don't have to ship and usually costs around $30 - $50 to fix.
>
> Microsoft: Takes 3 months to get you your console back.
> Nintendo: Promises you your console within 2 weeks.
>
> Microsoft: Makes consoles that break, and nothing else.
> Nintendo: Makes consoles that work.
>
> Microsoft: Doesn't care about the customer and the Xbox will be out of
> business by this time next year.
> Nintendo: Cares about the customer and will be gaining on Sony's lead by
> this time next year.
>
> The more I learn about the Xbox, the less I like it. The system is a
> horrible rotten joke.
>
> If you have bought an Xbox and can still take it back, do so. Don't buy
> into Microsoft's scheme.
>
Spricht nicht unbedingt für zufriedene Kunden...
"J. Alexander Panic" wrote:
>
> True story:
>
> My Xbox broke after 3 days of using it. Started freezing on Munch. Called
> the 1-800 number and explained the problem. They asked how long I had the
> console and I told them 4 months (to see what they'd charge after the 90
> day warranty expired). She asked if I bought Microsoft's "extended"
> warranty for $49.99. I said, "no." She said, "that's unfortunate, we DO
> recommend you do so." She told me the problem IS hardware related and said
> to send the console in. I asked if there's a fee. She said the price of
> shipping. I thought, "that's not bad." Then she said there's a DEFAULT
> fee of $129 for Microsoft to look at it (you pay this NO MATTER WHAT,
> unless you bought the rip off $49 warrant). It could remain $129 if it's a
> small problem, but if the problem is something with the harddrive, for
> example, she said it could be as much as $300 to fix. I said that's more
> than the console itself. She said no other place is authorized to fix it,
> and that's what I'm gonna have to pay. I explained to her that Nintendo
> has service centers so you can just bring it in and get it fixed anywhere
> in the country. I also told her Nintendo offers a year warranty, for free.
> Finally, I asked her when I can expect it back, she said that consoles
> currently being sent in to be fixed can be expected back SOMETIME IN
> AUGUST! 3 friggin' months. I asked her why and she says they're currently
> backed up. In other words tons and tons of consoles are being sent in.
> That was the end of it. I told her the Xbox is a joke and asked her to
> tell Bill Gates he sucks.
>
> The rundown:
>
> Microsoft: 90 day warranty.
> Nintendo: 1 year warranty.
>
> Microsoft: Minimum of $129 plus shipping to fix
> Nintendo: Don't have to ship and usually costs around $30 - $50 to fix.
>
> Microsoft: Takes 3 months to get you your console back.
> Nintendo: Promises you your console within 2 weeks.
>
> Microsoft: Makes consoles that break, and nothing else.
> Nintendo: Makes consoles that work.
>
> Microsoft: Doesn't care about the customer and the Xbox will be out of
> business by this time next year.
> Nintendo: Cares about the customer and will be gaining on Sony's lead by
> this time next year.
>
> The more I learn about the Xbox, the less I like it. The system is a
> horrible rotten joke.
>
> If you have bought an Xbox and can still take it back, do so. Don't buy
> into Microsoft's scheme.
>
Spricht nicht unbedingt für zufriedene Kunden...
