Huntington Online Banking and Mobile App Rank Highest in Two J.D. Power 2019 Banking Satisfaction Studies

COLUMBUS, Ohio, Aug. 1, 2019

"Both these awards demonstrate Huntington's long-term commitment to listening to customers and then innovating on their behalf to make banking easier," said Andy Harmening, senior executive vice president and director of consumer and business banking. "This recognition shows what you can do when an entire organization is focused on delivering the best possible experience for customers and giving them the tools to achieve their goals."

The two studies that ranked Huntington highest are based on responses from retail bank customers nationwide.

Recent Huntington innovations include The Hub, the bank's digital-banking experience, and Heads Up, a digital messaging platform. Both digital tools were developed in direct response to customer feedback and provide real-time insights about spending and saving, helping customers make more informed decisions about their money.

"We're glad our customers are taking notice of the new capabilities and experiences we're delivering for them," Harmening said. "Our purpose is to make people's lives better, whether through day-to-day personal contact or innovative digital solutions."

The J.D. Power 2019 U.S. Banking App Satisfaction and U.S. Online Banking Satisfaction studies measure overall satisfaction with online banking and mobile banking based on five different factors: