Morningstar Credit Ratings, LLC Assigns MOR RV2 Residential Vendor Ranking to REALHome Services and Solutions, Inc. as a Property Manager

NEW YORK, Feb. 13, 2017

RHSS, headquartered in Atlanta, Georgia, is a licensed real estate brokerage firm providing end-to-end property management services encompassing tenant application, screening, income and employment verification, tenant move-in and move-out facilitation, maintenance, customer service, rent collection, delinquency management, and security deposit reconciliations. RHSS is licensed in 49 states and the District of Columbia. RHSS leverages corporate shared services such as internal audit, compliance, human resources, vendor management, disaster recovery, and business continuity as a subsidiary of Altisource.

Altisource, through its subsidiaries, has approximately 8,600 employees located in the United States, India, Uruguay, the Philippines, and Luxembourg. Altisource's extensive and diversified product solutions for the real-estate industry provide clients the opportunity to consolidate services with a single full-service vendor.

The Morningstar ranking is based on a variety of factors, including:

• RHSS's pervasive enterprise risk management culture that consists of compliance, internal audit, self-risk assessment protocols, quality assurance, and a robust vendor management oversight group. An extensive training curriculum promotes a continuous learning environment. Comprehensive policies and procedures serve to ensure that employees perform their responsibilities in accordance with industry best practices.
• The company engages a third-party auditing firm to produce a SOC 1 audit report on an annual basis.
• The effectiveness of RHSS' tenant relationship management is evidenced by above-average call center metrics and handling of property maintenance duties.
• RHSS benefits from a solid technology environment that includes a third-party property management system, a well-defined project management process, effective network security protocols, and a disaster recovery and business continuity plan that leverages the company's numerous office locations for redundancy.

The company's strategic growth plan is to provide property management services to large institutional investors and midsize individual investors and to offer standby property management services for single-family rental securitized transactions.

Morningstar rankings, forecasts, and assessments contained in this press release are not assessments of the creditworthiness of an obligor or a security and thus are not credit ratings subject to NRSRO regulations. 

About Morningstar Credit Ratings, LLC and Morningstar, Inc.