Duke Energy Florida's restoration efforts intensify in areas hit hardest by Hurricane Idalia

ST. PETERSBURG, Fla., Aug. 31, 2023

While more than 150,000 had their power restored as of Tuesday evening, the storm's extensive damage, including in areas impacted directly by Idalia's landfall, will require more time for damage assessment and restoration as conditions are heavily flooded and main lines and customers are spread out across many miles in this part of north Florida.

Duke Energy Florida expects to have more information available for remaining customers in the hardest-hit areas later today.

• Duke Energy Florida customers in the hardest-hit areas include Alachua, Columbia, Dixie, Gilchrist, Hamilton, Jefferson, Lafayette, Leon, Levy, Madison, Suwannee, Taylor and Wakulla counties. Those customers will be provided more information by 5 p.m.
• The majority of impacted customers, outside of the counties listed above, have had their service restored. Remaining customers who can safely receive power can expect to have their service restored by noon today.
• For customers whose home or business is flooded, Duke Energy cannot reconnect power until the electrical system has been inspected by a licensed electrician. If there is damage, an electrician will need to make repairs and obtain verification from the local building inspection authority before power can be restored.
• If the meter box is pulled away from a customer's house or mobile home service pole and power is not being received, the homeowner is responsible for contacting an electrician to reattach the meter box and/or provide a permanent fix. In some instances, an electrical inspection may be required by the county before Duke Energy can reconnect service. An electrician can advise customers on next steps.

"We appreciate the patience of those still without service," said Todd Fountain, Duke Energy Florida storm director. "We understand how difficult it is to be without power. Our crews continue to work hard to get everyone back on as quickly and safely as possible. We ask customers to remain vigilant as they recover from this powerful storm."

Important safety tips

• Stay away from power lines that have fallen or are sagging. Consider all lines energized, as well as trees, limbs, fences or anything in contact with lines.
• If a power line falls across a car that you're in, stay in the car. If you MUST exit the car due to a fire or other immediate life-threatening situation, do your best to jump clear of the car and land on both feet. Be sure that no part of your body is touching the car when your feet touch the ground.
• A generator can be very useful during a power outage but remember to always follow the manufacturer's instructions to ensure safe and proper operation.
• Please watch for utility crews and turn the generator off when crews are in your area. The electrical load on the power lines can be hazardous for crews making repairs.
• Electric current passes easily through water, so stay away from downed power lines and electrical wires. Don't drive over – and don't stand near – downed power lines.
• Downed lines will be hard to see in the rain and can potentially be hidden in standing water. If you encounter large pools of standing water, stop, back up and choose another path.

The company will continue to provide regular updates to customers and communities through emails, text messages, outbound phone calls, social media and its website, which includes the power outage map.