Scotiabank Simplifies Digital Banking with a New Resource for Seniors -- Bank Your Way

TORONTO, June 1, 2020

"Scotiabank recognizes the role communities play in keeping our seniors healthy and engaged, so we're taking extra effort to support them through our COVID-19 response actions," said Dan Rees, Group Head of Canadian Banking, Scotiabank. "We've launched Bank Your Way  as an additional way to support seniors, and all our customers, become more comfortable with banking without having to leave home. We encourage all our customers to visit Bank Your Way to get online and learn about all the tools and advice available to them."

"Streamlining service for seniors is a top priority, particularly during COVID-19," said Ahmad Dajani, Scotiabank's Seniors Champion. "Within Bank Your Way, we've launched added features to help seniors feel more comfortable with all the ways we keep their personal banking information safe. We're also prioritizing service for seniors and other vulnerable customers and our Advisors are available for phone appointments, to provide customized advice when our customers need it."

QUICK FACTS:

• Scotiabank's Bank Your Way information hub helps customers learn the basics of digital banking, while expanding the range of self-serve tasks.
• Digital options are available for everyday banking needs, such as checking a balance and account history, paying bills, transferring money between accounts, and sending and receiving Interac e-Transfers using Scotia OnLine or the Scotiabank mobile app.
• The Bank has launched online forms for customers such as payment deferrals for mortgages, auto loans, credit cards and lines of credit.
• Bank Your Way also supports a wide variety of investment tools, including Scotia iTRADE.
• While our digital solutions have been enhanced, 97% of branches remained open, providing more seniors with the support they need
• Scotiabank has established priority status for seniors calling our call centres, moving them to the front of the queue

Bank Your Way is available today at https://Scotiabank.com/BankYourWay and https://BanqueScotia.com/MaBanqueAMoi

About Scotiabank
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future," we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets. With a team of approximately 97,000 employees and assets of over $1.2 trillion (as at April 30, 2020), Scotiabank trades on the Toronto Stock Exchange (TSX: BNS) and New York Stock Exchange (NYSE: BNS). For more information, please visit http://www.scotiabank.com and follow us on Twitter @ScotiabankViews.

SOURCE Scotiabank