22% of Canadians say they have been increasingly targeted by fraudsters during the pandemic: RBC Poll - Financial impact of romance scams on the rise with 13 per cent of respondents saying they were targeted over the past year

TORONTO, March 1, 2021

Criminals are becoming more sophisticated in the methods they use to gain access to Canadians' information. According to the research, since the start of the pandemic:

• 44% of respondents have received a call from someone claiming to be from a reputable source, like a bank or government, asking for personal or financial information
• 28% have been contacted by scammers who already had some of their personal information
• 28% have been contacted by someone pretending to be from a legitimate source, like work or law enforcement, asking them to buy retail gift cards and to pay for things like a fine or fee
• 10% have been contacted about a fraudulent job offer or investment opportunity
• 10% have received an email or text directing them to a fake website related to COVID-19

"COVID-19 has created the perfect environment for fraudsters to try to gain access to Canadians' personal and financial information," says Jason Storsley, Vice-President, Fraud Management, RBC. "This includes an increase in phishing scams as people continue to spend more time online, whether shopping, using social media or searching for information about the pandemic, making it more likely to click on or respond to fraudulent requests."

While a quarter of respondents (24%) say they have taken added steps since the start of the pandemic to protect their personal and financial information from fraud, many Canadians are still putting their information at risk. The research found that:

• More than a third of respondents (34%) have used the same password for online or mobile banking as they use for other online accounts (rising to 44% for ages 18-34)
• 28% have logged into online or mobile banking while using public Wi-Fi (41% for ages 18-34)
• 23% have sent an email money transfer and used a security question that is easy to guess (38% for ages 18-34)
• 15% have used personal information, such as a birthday, address or phone number, for their online or mobile banking password (18% for ages 18-34)

"It's no surprise that we see an increase in these risky behaviours among younger Canadians as their comfort level with technology if generally higher, which can create a false sense of security when it comes to the risk of fraud," says Storsley.

Financial Impact of Romance Scams on the Rise
According to the Canadian Anti-Fraud Centre, in 2020, romance scams became the number one fraud affecting Canadians based on dollar loss at $18.5 million. Thirteen per cent of poll respondents (13%) said they have been contacted online by someone they now know was a scammer trying to develop a relationship with them since the start of the pandemic.

A romance scam is where a cyber criminal pretends to be romantically interested in someone, often through dating or social networking sites. The criminal's goal is to establish a relationship as quickly as possible, endear themselves to the victim to gain trust and eventually to convince the victim they have fallen in love. The scammer then asks for money, often claiming it is needed for an emergency or for airfare to visit the victim or asks for photos or personal information that can then be used to blackmail the victim.