Yamaguchi Cable Vision Launches ARRIS ServAssure Alarm Central to Proactively Improve Subscriber Experience

TOKYO, July 11, 2017

ARRIS ServAssure Alarm Central enables Yamaguchi Cable to address potential issues before they occur, identify previously undetectable issues in its network operations center (NOC), and reduce mean-time-to-repair (MTTR).

"We want to ensure we deliver seamless and reliable services to our subscribers with minimal downtime," said Tomoaki Nakamura, Director of information and communication at Yamaguchi Cable. "ARRIS ServAssure Alarm Central is the centerpiece of our strategy to quickly identify and resolve potential issues before they impact our customers. It allows our engineers to not only troubleshoot quickly and efficiently, but also improve our services."

"ARRIS ServAssure Alarm Central empowers service providers to enhance their networks, prevent service interruptions, and reduce churn," said Bryant Isaacs, GM, Assurance Solutions at ARRIS. "The platform combines our global scale with actionable intelligence to give operators like Yamaguchi Cable the ability to make real-time service updates that improve the subscriber experience."

About Yamaguchi Cable Vision Co. Ltd.

Yamaguchi Cablevision Co., Ltd. started cable television broadcasting services in 1993 and successively expanded its service areas. Since starting the Internet business in 2001, Yamaguchi Cable currently offers services for 4 cities in Yamaguchi City, Hofu City, Ube City and Mine City.

Yamaguchi Cablevision Co., Ltd. has a head office in Yamaguchi City, and it has 4 Master headend and 7 Sub headend. The total distance of the optical cable reaches approximately 1,900 km, and most of the area consists of hybrid fiber-coaxial (HFC). The transition of fiber to the home (FTTH) is under consideration and Yamaguchi Cablevision is looking to further strengthen the maintenance scheme of existing facilities.