videodesk Announces Partnership with SoftBank, Bringing the Human Factor into Digital Experiences for the Japanese Market

Mittwoch, 21.09.2016 16:25 von

PR Newswire

NEW YORK, Sept. 21, 2016 /PRNewswire/ -- videodesk today announced a distribution agreement with SoftBank Corp. to bring videodesk's 1-click customer communication and collaboration platform to the Japanese market. SoftBank is always at the forefront of innovation. As such, they recognize the way digital is transforming commerce globally, and the great value of bringing the human factor into those digital experiences through videodesk's messaging, audio, video and collaborative services.

Through this agreement, SoftBank will be introducing videodesk to its customers in Japan as the interactive technology to sell more complex products and services online. Moreover, SoftBank is already utilizing videodesk on their own site to provide the innovative robot called Pepper to enterprise customers.

Pepper is quite a unique product offering, as it is the first robot who can perceive and react to people's emotions. videodesk's platform is helping SoftBank improve conversions and deliver a better experience for business customers researching and purchasing Pepper online by giving them a real-time, face-to-face channel to ask questions and complete their purchase online. It provides the benefit of real time support for customers to have the option to talk with an expert when purchasing a product of this level of complexity.

"We are very happy to be working with SoftBank, and look forward to extending our global footprint with the addition of the Japanese market. SoftBank's vision of becoming a company contributing to people's happiness and joy makes them a perfect partner for us to bring more human experiences to the digital world," said Olivier Coste, CEO of videodesk.

About videodesk

videodesk turns moments into enduring relationships. Our client messaging platform strings messaging, audio, video, screen-sharing and collaborative moments into one single, continuous thread so that companies can communicate over time with their customers in the most personal, convenient and productive way possible.

www.videodesk.com

About the SoftBank Corp.

SoftBank Corp., a subsidiary of SoftBank Group Corp. (TOKYO: 9984), provides mobile communication, fixed-line communication and Internet connection services to customers in Japan. Leveraging synergies with other companies in the SoftBank Group, SoftBank Corp. aims to transform lifestyles through ICT and expand into other business areas including IoT, robotics and energy. To learn more, please visit http://www.softbank.jp/en/corp/ 

 

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SOURCE videodesk