Survey Reveals Majority of Facilities Teams Are Unprepared for Catastrophes

WALNUT CREEK, Calif., Nov. 15, 2017

"As a company, ARC promotes the use of solid building information practices so it was a privilege to partner with AIIM on conducting this ground-breaking industry research," stated Brian Bailard, EVP and general manager of ARC Technology Solutions, a unit of ARC Document Solutions. "Vice President and Chief Analyst of AIIM Market Intelligence Bob Larrivee's independent survey analysis provides valuable insights for strengthening the ability of facilities managers to respond swiftly and effectively during a catastrophe while improving their day-to-day operations."

The survey reveals a catastrophe in a commercial building or public facility can be expected every two years, far more often and at a far higher cost than previously believed. Catastrophe types incurring the highest costs include water, fires, wind-related and earthquakes and overall, there was an average cost of $500,000 in damages to buildings.

Accessing information, including emergency response plans, ranked as one of the top three challenges faced by facilities teams following a catastrophe. Of the survey respondents who cite having digital policies and procedures in place, only 29% report these documents are in the cloud, and only 15% say they are accessible on mobile devices. The standard practice of storing information in paper form is far more vulnerable in a catastrophe than information stored in the cloud, adding urgency to implement technology resources that provide a more comprehensive approach to preparedness.

The survey also shows that facilities teams are overworked and incurring far more overtime than previously thought. Average overtime budgets are approaching $50,000 for facilities management staffs. Information inefficiencies and disorganization of warranty information prove to be a substantial cost for building managers. The survey also highlights that searching for information consumes a substantial amount of time that can be better spent performing preventative maintenance.

Facilities team workers as a group represent an aging workforce according to the survey; on average, 29% of facilities team workers are age 55 or older. Many of these workers are the sole source for specific building information details, making the preservation of information difficult once they retire. When they retire and leave the building, so does their knowledge, which adds to the challenge of onboarding new employees as quickly as possible. The survey includes estimates of how long it takes new employees to reach full productivity.