Rosewood Abu Dhabi Produces Unrivaled Guest Service with Vocera

SAN JOSE, California, Sept. 9, 2014

SAN JOSE, California, Sept. 9, 2014  /PRNewswire/ -- Vocera Communications, Inc. (NYSE: VCRA), the leading provider of integrated, intelligent communication solutions for mission-critical mobile environments, today announced that the Vocera Communication Solution has enabled the five-star Rosewood Abu Dhabi to deliver personalized guest experiences. The first Rosewood property in the United Arab Emirates, Rosewood Abu Dhabi opened its doors in May 2013. It has since been named to the Conde Nast Traveler 2014 Hot List, an annual round-up of the most exciting new hotels in the world.

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Vocera seamlessly integrates with Rosewood Abu Dhabi's Hotel Service Optimization System (HotSOS) to guarantee that guest requests are sent to the right staff member at the right time. Once requests are routed, the Vocera Communication Solution, which includes a lightweight, hands-free wireless badge, allows staff at the ultra-luxury hotel to instantly and discreetly communicate with one another to provide faster service and better guest experiences. Rosewood management can track how long it takes to respond to guest requests and locate staff efficiently where and when they are needed most. As a result, both guest loyalty and staff job satisfaction have increased.

"At Rosewood, we are committed to creating emotional connections with our guests that drive lasting memories," said Roberto Casanova, head butler of the Rosewood Abu Dhabi. "Vocera allows us to listen and respond to guest requests in record time, leaving more time for staff to shape quality interactions with guests that build reputation and loyalty."

Since its opening, Rosewood Abu Dhabi has incorporated Vocera into all guest-facing services, including engineering. For example, if a guest has a problem with the TV, he or she can send a request for service via an in-room iPad. The guest's request is then routed through HotSOS and Vocera, prompting the engineering manager to respond to the guest within minutes. The simplicity of the communication and speed of service creates a memorable moment for the guest.

"The Rosewood Abu Dhabi is known for its supreme service and attention to detail," said Bob Flury, senior vice president of international sales, Vocera. "We are pleased to work with this luxury hotel to further improve guest satisfaction and loyalty by streamlining communications."