MONI Receives A+ Rating From Better Business Bureau

DALLAS, Feb. 6, 2017

BBB ratings represent the BBB's opinion of how the business is likely to interact with its customers. The BBB rating is based on information BBB is able to obtain about the business, including complaints received from the public. BBB seeks and uses information directly from businesses and from public data sources. 

"MONI is dedicated to leading a change in the way that consumers interact with their home security providers. Earning the Better Business Bureau's highest ranking is a true testament to this work," said Jeff Gardner, president and CEO of MONI. "We believe that every single interaction with customers is critical. Safety and satisfaction go hand-in-hand. It is my hope that home security providers across the industry also recognize this, positively impacting the moments that matter most to consumers."

Further underscoring MONI's customer-first approach is the Customer Bill of Rights introduced in January 2017 to provide unmatched transparency into MONI's communications commitment to customers. No other home security company has worked to simplify access to customer service policies in this manner. The MONI Customer Bill of Rights details what to expect in the relationship between home security customer and provider, including:

• Speed of response times
• Access to local service and support
• Transfer of service to a new address
• Policy and contract details
• Ease of contract cancellation
• Customer feedback mechanisms

Communication is at the heart of MONI's business. The company also recently announced a new interactive messaging hub to allow for more flexible communication with customers in the event of an alarm situation. This new technology, ASAPer, is designed to alert both customers and their emergency contacts "as soon as possible" when an alarm is triggered. An alert is sent to all account contacts on their mobile devices, inviting them to join a live chat to collaboratively coordinate the response. All emergency contacts are able to connect with the MONI central monitoring station so that the alarm can be confirmed or canceled, quickly and directly. 

This emphasis on customer communication is why MONI was recently ranked highest in overall customer satisfaction among home security companies by J.D. Power. For more information about MONI and the full suite of smart, personalized home security solutions available, visit www.mymoni.com.