ISS & Glass Lewis Recommend Support.com Stockholders Vote on VIEX's GOLD Proxy Card

NEW YORK, June 13, 2016

Eric Singer, founder of VIEX, commented:  "We are gratified by the overwhelming support of both ISS & Glass Lewis and their recognition that significant change is needed at Support.com. Both firms also agree that the current Board's plan is not working.  It is important that our fellow shareholders recognize that unless the entire current Board is replaced and a new plan implemented immediately we will not be able to realize the full potential of our Company.  Therefore, it is critically important that shareholders vote to elect all five of our nominees who together bring complementary skill sets and will comprise a Board that is optimally positioned to execute on VIEX's superior plan for the future of Support.com."  Mr. Singer continued, " The Company's negative enterprise value is a strong indication that shareholders have rejected the current plan and this Board led by Chairman Jim Stephens and CEO Elizabeth Cholawsky have lost credibility with shareholders.  These long-standing directors lack corporate governance and public board experience and therefore it is imperative that the incumbents do not try to take matters into their own hands in the run up to the annual meeting  This Board must refrain from any unilateral actions that may serve to delay or impede the shareholders' right to elect a new board at the upcoming annual meeting which will be a referendum for the direction of the Company. "

In recommending for VIEX nominees Eric Singer, Rick Bloom and Brian Kelley, ISS was critical of Support.com's historical underperformance and highly skeptical of the Company's turnaround plan:  

"The company's performance on absolute TSR [total shareholder returns], on relative TSR, or on operational metrics is abysmal. The board assurances of a turnaround due to its diversification strategy rings hollow against the now lengthy history of exactly the opposite trend letting all major categories of expenses grow at or above the revenue growth rate. The history of its own oversight of the business, moreover, raises questions even about such negligible assertions as that the company will achieve profitability during 2018, rather than at the end of 2018."

In recommending Support.com stockholders vote the GOLD proxy card for VIEX nominees Eric Singer and Brian Kelley, Glass Lewis similarly noted:

"…the Company's total shareholder returns have indisputably been negative over any pertinent period, substantially lagging the returns of relevant indices and the broader equity market. While the board claims the Company is on the cusp of reversing this trend and realizing a positive quantitative impact following two years of investment in a transition strategy, which has been overseen by the current chairman and CEO, we see little, if any, tangible evidence to verify this claim, particularly when looking at the Company's financial statements or stock price performance."

ISS concluded that change is warranted and too urgent to be entrusted to the current Board: