PR Newswire
LINKÖPING, Sweden, October 19, 2017
LINKÖPING, Sweden, October 19, 2017 /PRNewswire/ --
IFS, the global enterprise applications company has released the first update to IFS Field Service Management™ 5.7, including a standard Sales Cloud integration and powerful collaborative enterprise 2.0 customer experience tools.
The Sales Cloud integration enables companies to extend their existing investment in Salesforce CRM with IFS Field Service Management, including reverse logistics, optimized scheduling and other capabilities necessary to confidently price and perform complex field service operations. Integration with Salesforce means IFS Field Service Management users can view the full history of customer interactions and be in a better position to make recommendations and increase revenue by selling additional products and services.
Enhanced portal functionality will enable IFS Field Service Management user organizations to extend their customer-facing service portals to include:
"These product developments from IFS recognize the fact that all service organizations are part of a broader ecosystem rather than a stand-alone data silo," IFS Industry Director for Service Management Mark Brewer said. "IFS Field Service Management connects to this ecosystem by offering seamless interoperability with other solutions, either through our open integration framework or through out-of-the-box integrations like this new one with Sales Cloud. Using the new collaborative enterprise 2.0 features will enable customers to engage more easily with peers throughout the service lifecycle, which gives them access to valuable resources and insights."
IFS Field Service Management Product Manager Andrew Lichey added, "IFS continues to invest heavily in research and development of IFS Field Service Management. We are committed to ensuring it remains the solution of choice for service organizations facing complex challenges in service management, customer engagement, reverse logistics, scheduling optimization and contract and warranty management."
CONTACT:
Laura Zadravetz, Director of Marketing Communications, IFS North America. Phone: +1-(262)-717-6591, press@ifsworld.com
Chuck Rathmann, Senior Marketing Communications Analyst, IFS North America.Phone: +1-(262)-317-7419, chuck.rathmann@ifsworld.com
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SOURCE IFS
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