CX Innovators, Experts and Entrepreneurs Share Their Stories in The CX Pod

DENVER, Oct. 19, 2017

Check out the latest news from the best and brightest in CX: www.thecxpod.com 

Presented by Jeff Marcoux, nationally recognized speaker on Customer Experience, adjunct professor at Oregon State and former head of Microsoft's client CMO relationships, and Elizabeth Glagowski, Editor-in-Chief of Customer Strategist Journal and adjunct professor at Southern Connecticut State University, The CX Pod delivers insights, ideas and innovations from across the customer experience landscape.

"Customers are savvy and expect amazing experiences on their terms, so brands have to stay on top of new engagement channels and technologies to remain relevant," said Kyle Priest, Chief Strategy and Marketing Officer, TeleTech. "Companies have a dizzying array of customer information and technology options available to them, yet making informed decisions about where to invest is challenging. It takes an ecosystem to keep up with the pace of change. This podcast delivers the forum, experts and best practice advice to empower brands to continually improve customer experiences delivered today, and into the future."

Each podcast includes candid conversation and unique perspectives from CX leaders, including:

• Kevin Urie, Founder, 47Harmonic – "Your Innovative Marketing Tech Doesn't Matter"
• Mark Chu, Associate Marketing Manager, General Mills – "The Millennial Experience"

New podcasts will be available bi-weekly and will feature a range of topics, such as:

• Demystifying Data to Create Magic Moments
• AI Mythbusters
• The Psychology of CX
• Voices from the Front lines: Customer-facing employees share their stories

"Bringing together CX entrepreneurs and innovators to discuss successful CX strategies in this podcast series is a natural extension of the content we've been sharing through Customer Strategist Journal," said Marcoux. "We look forward to creating a community where CX leaders can share their thoughts, spark new ideas and exchange insights to inspire, educate and inform."