FOR IMMEDIATE RELEASE
Media Contact: Susan Wagy
Concentrix Named in HfS "Winner's Circle" for Digital Contact Centers
Fremont, CA - Nov. 30, 2016 - Concentrix Corporation has been named to the "As-a-Service Winner's Circle" in the inaugural HfS Blueprint: Digitally Enabled Contact Center 2016.
According to the HfS report, "Concentrix is using design thinking and key technology partnerships to lead a digital contact center strategy." The Blueprint also recognized the company's "vision and strategy to be ahead of the market as a whole."
"Enterprises are increasingly challenged to carry out targeted customer campaigns and service strategies across multiple channels that result in measurable business outcomes for clients," said Concentrix President Chris Caldwell. "We provide relevant and channel-consistent customer messaging through a strategic balance of talent and technology. This independent industry recognition by HfS Research is a great reinforcement of our leadership in Digital Customer Engagement, a cornerstone to digital business transformation.
Winner's Circle organizations are those that demonstrate excellence and receive client recognition across eight ideals in execution and innovation.
According to the HfS report, "Concentrix is one service provider making some strides with baking design thinking into its approach with clients." The report cited an example of client/Concentrix collaboration that resulted in a vision of "future customer experience" as well as "tactics and a roadmap that were actionable."
For two years in a row, Concentrix has been honored twice in the same year for various Winner's Circle designations. The most recent was in April 2016 when it was named in the elite group of "As-a-Service Providers" in Contact Center Operations. The HfS report cited the ability of Concentrix to embrace the future As-a-Service economy, develop a high level of trust within the account management structure and apply automation that augments talent and impacts outcomes.
The Blueprint is a spin-off of the previously-published Contact Center Operations Blueprint and focuses on the digital elements of contact center Business Process Outsourcing (BPO), highlighting 12 Contact Center BPO service providers. The HfS definition of digitally-enabled contact center highlights the use of digital contact channels as well as digital capabilities to shape customer engagement strategy and omni-channel execution across the enterprise.
About HfS Research
HfS Research is The Services Research Company(TM)-the leading analyst authority and global community for business operations and IT services. The firm helps enterprises validate their global operating models with world-class research and peer networking. HfS Research coined the term The As-a-Service Economy to illustrate the challenges and opportunities facing enterprises needing to re-architect their operations to thrive in an age of digital disruption, while grappling with an increasingly complex global business environment. HfS created the Eight Ideals of Being As-a-Service as a guiding framework to help service buyers and providers address these challenges and seize the initiative.
ABOUT CONCENTRIX: Different by Design
Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a leading business services company. We focus on customer engagement and improving business outcomes for over 450 global clients across six continents. Our 90,000+ staff deliver technology-infused, omni-channel customer experience management, marketing optimization, digital, consulting, analytics, and back office solutions in 40+ languages from 125+ delivery centers. We serve automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; and energy and public sector clients. Visit www.concentrix.com to learn more.
SYNNEX Corporation (NYSE: SNX), a Fortune 500 corporation, is a leading business process services company, optimizing supply chains and providing outsourced services focused on customer relationship management. SYNNEX distributes a broad range of information technology systems and products, and also provides systems design and integration solutions. Founded in 1980, SYNNEX Corporation operates in 26 countries around the world. Additional information about SYNNEX may be found online at www.synnex.com.
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Source: Synnex Corporation via Globenewswire